Stephen

1. Community
2. Feedback - Help Center (Guide)
3. Please add the native Table of Content to Guide articles

Yup - this would be a great feature and desperately needed.

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• Stephen
• Created September 20, 2022 16:28
• 0 votes

1. Guide
2. ...
3. Managing your knowledge base
4. What does Follow mean in Guide or Gather?

Hi, Is it possible to customise the mails sent via Guide? The mails I receive from Zendesk for new articles in a section seem to render the html in the mails, than those sent from my own Help Centr...

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• Stephen
• Created September 20, 2022 16:27
• 0 votes

1. Community
2. Zendesk Explore Beta - New Dashboard builder
3. Bookmark component for the new dashboard builder - Gathering interest

Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? Bookmarks are heavily used across all Dashboards to ensure th...

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• Stephen
• Created July 14, 2022 10:36
• 1 vote

1. Community
2. Zendesk Explore Beta - New Dashboard builder
3. Interaction options for the new dashboard builder - Gathering interest

Hi, We disable interaction options on certain dashboards - particularly those shared with end-users. We do not want end-users having the ability to decompose / drill-in to ticket data, as this prov...

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• Stephen
• Created July 14, 2022 10:30
• 0 votes

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

Hi, I am seeing the same issue Shayan mentioned - I can create beta Dashboards, but can't edit them. In addition, a bunch Zendesk Templates (named Teemplates) have been added to my Dashboard list t...

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• Stephen
• Edited July 14, 2022 13:47
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace feedback - Tab titles / details

I am seeing a lot of great new features coming to the Agent Workspace and it is disappointing that moving to it, will impact my teams workflow so greatly, because the Subject will no longer be disp...

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• Stephen
• Created June 09, 2022 16:36
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Make resizable length of legend box in queries

Hi, Great to see feedback on this - I think this would be an excellent feature. I repeatedly get complaints that you need to scroll on the legend. Best regards, Stephen

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• Stephen
• Created June 02, 2022 11:20
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace feedback - Tab titles / details

Hi JJ Miclat, In line with the recent comments on this thread are there plans to allow toggling between Requester Name & Ticket subject in the tabs for email conversations? This is currently the bi...

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• Stephen
• Created May 12, 2022 09:48
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Hi, This really sounds incredible - very exciting feature. Can you share any details about the types of Triggers we can define with these fields? One use case we have in my company, is that we assi...

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• Stephen
• Created May 04, 2022 13:45
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing modernized field management for tickets, users, and organizations

Awesome - I love to see this consistency being applied across the admin functions. Really nice quality of life update. :)

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• Stephen
• Created May 03, 2022 08:07
• 0 votes