Avatar

Administrador

  • Total activity
    24
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    8
  • Subscriptions
    8

Activity overview

Latest activity by Administrador
  • Avatar

    Administrador commented,

    I think it's a great idea include the hour in the date field.   The problem of use the regex field is that you can't use it in the actions of the views, for example. But you can use the date fields.

  • Avatar

    Administrador commented,

    Thanks, Diogo!

  • Avatar

    Administrador commented,

    Hi Diogo, I am referring to the values and the tags of the field values:   1: is the value the customer sees 2: is the tag, the internal value of the field value Regards.

  • Avatar

    Administrador commented,

    Hi, I am using a drop-down control. When using the placeholder: ticket.ticket_field_option_title_id, I see that I am getting the display value and not the internal label value. How can I get the in...

  • Avatar

    Administrador created a post,

    Contrast text in organization information

    Hello, when the agent has read-only permissions in the organisation area, the fields are greyed out as they are disabled. This means that, as the text colour is grey, there is very little contrast ...

  • Avatar

    Administrador commented,

    Hello, I need to know if a ticket is marked as public or private. If I call the read ticket from the API I see that there is a property that indicates this: is_public But I can't find any place_hol...

  • Avatar

    Administrador created a post,

    Applying styles to improve reading

    Hi! When agents see the organisation's information, and due to lack of permissions they see the read-only fields, the low contrast makes it difficult to read the data.It can even be harmful to the ...

  • Avatar

    Administrador commented,

    Buenos días, estoy haciendo pruebas con los tickets privados y no veo la opción que comentas. Entro en configuración / Tickets pero no veo esa opción. Veo opciones para configurar los comentarios, ...