Jordan
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Total activity41
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes4
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Activity overview
Latest activity by Jordan-
Jordan commented,
Whats the ETA of asking if an article recommendation was helpful? Such a poor customer experience the way it is set up now. This is low hanging fruit the Zendesk team should easily recognize and fix.
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Jordan commented,
We’re a BPO partner of yours. With these price increases coming in a matter of weeks we had to raise prices for our clients. That resulted in a few of our customers cutting ties with us and therefo...
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Jordan commented,
Tobias Hermanns check out https://yuma.ai/. You can remove all of Zendesk's "AI" with this tool.
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Jordan commented,
Happy to pay a fee for the bot when it's successful, but to charge for article recommendations in email that are rarely successful is ridiculous. You've always called this AI, but where is the inte...
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Jordan commented,
When will this be released?
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Jordan created a post,
Article recommendations
There's been a change without any notification to your users where once an article is recommended, the flow ends. So now, if the article doesn't find a solution for the customer, they are stuck. Th...
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Jordan commented,
Love this idea! I understand that if this feature is toggled on for 1 brand, then flowbuilder will be available on all social channels, but if you are using multibranding, can some brands use this ...
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Jordan created a post,
Customer Wait Time - Messaging
AnsweredThere is no way to report on how long a customer waits for an agent when they are using messaging. First reply time in the support dashboard doesn't work and there are none of the chat metrics avai...
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Jordan commented,
This needs to be fixed. Should be a standard filter
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Jordan commented,
Hey Destiny, The main reason we liked the conditions for chat was that it allowed us to personalize messages based on the IP, page URL etc. A big feature that’s missing at the moment because of the...