Jordan
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Total activity41
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes5
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Activity overview
Latest activity by Jordan-
Jordan commented,
Tobias Hermanns check out https://yuma.ai/. You can remove all of Zendesk's "AI" with this tool.
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Jordan commented,
Happy to pay a fee for the bot when it's successful, but to charge for article recommendations in email that are rarely successful is ridiculous. You've always called this AI, but where is the inte...
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Jordan commented,
When will this be released?
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Jordan created a post,
Article recommendations
There's been a change without any notification to your users where once an article is recommended, the flow ends. So now, if the article doesn't find a solution for the customer, they are stuck. Th...
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Jordan commented,
Shiyu Zhu this feature hasn't rolled out to my accounts. Is there a delay?
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Jordan commented,
Love this idea! I understand that if this feature is toggled on for 1 brand, then flowbuilder will be available on all social channels, but if you are using multibranding, can some brands use this ...
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Jordan created a post,
Customer Wait Time - Messaging
AnsweredThere is no way to report on how long a customer waits for an agent when they are using messaging. First reply time in the support dashboard doesn't work and there are none of the chat metrics avai...
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Jordan commented,
This needs to be fixed. Should be a standard filter
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Jordan commented,
Hey Destiny, The main reason we liked the conditions for chat was that it allowed us to personalize messages based on the IP, page URL etc. A big feature that’s missing at the moment because of the...
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Jordan commented,
There are so many more triggers available for chat over messaging. Is there a plan to offer the same triggers for messaging? Any work arounds in the meantime?