Ian Morgan
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Total activity52
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Last activity
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Member since
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Following0 users
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Votes14
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Activity overview
Latest activity by Ian Morgan-
Ian Morgan commented,
I would like to display a range of KPI's on my dashboard display using time filters on the dashboard. One set of KPI's should display unsolved, open, pending, on-hold tickets current and the other ...
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Ian Morgan commented,
Having now created many reports some of which were created after cloning Zendesk and my Dashboards and also while still finding my way around Explore it would be a great way of keeping these all to...
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Ian Morgan commented,
We have Community set up and running. Going on the explanations above it seems that we have the Gather Legacy plan as we have had Zendesk Enterprise for many years. I would like one of our light ag...
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Ian Morgan commented,
Hi Emmanuel Lepessec Just a suggestion and something you may have already tried. Have you thought about using triggers? Eg. Condition If ticket less than solved, ticket updated and tag = old_tag A...
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Ian Morgan commented,
Hi Amy Thank you so much for your continued support both here and in my other post regarding the sign-in drop-down. This community has been great in helping me resolve issues as I have been learnin...
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Ian Morgan commented,
Thank you Amy I tried min-width as well but all this did was remove the description from the wider screen. Thank again.
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Ian Morgan commented,
Hi. I am trying to hide the .block-item-description if the screen width goes below 600px. The reason is that when looking at the site on a mobile phone/ smaller screen the description and .blocks-i...
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Ian Morgan commented,
I notice that there is the option to set a side conversation for Slack as 'Done' but this does not inform the child ticket. How do we use this to notify the Slack conversation that this has been ma...
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Ian Morgan commented,
Hi @... Thank you for your reply. I will submit the feedback as you suggest. Best regards
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Ian Morgan commented,
We have just started using Side Conversations and I am going through the setups. I notice that you can mark a side conversation as 'Done' but the Child Ticket is not notified. How would I set up a ...