Hege Solheim
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Total activity109
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Last activity
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Member since
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Following0 users
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Votes35
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Activity overview
Latest activity by Hege Solheim-
Hege Solheim commented,
Agree that this feature should be possible to disable. It should be possible to disable if one has a privacy concern regarding the translation. Also, since the feature isn't available across all ch...
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Hege Solheim commented,
Agree with this feedback. It would be great to have a recovery-feature for deleted dashboards/reports, or perhaps a "middle" step where they are first deactivated before permanently deleted.
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Hege Solheim created a post,
Chat queue in new agent workspace
In the new agent workspace, our agents miss being able to see the chat and the customer before accepting it. In cases of repeat visitors to the chat, it would be neat that the agents could see this...
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Hege Solheim created a post,
Different colours for ticket tabs
AnsweredWhen working with multiple tabs, our agents find that it isn't easy to immediately identify which tab is the active one. It would be great if we could for example customize the UI colors for the ti...
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Hege Solheim created a post,
Bring additional customer information from chat into the new agent workspace
Our customer care agents find a lot of added value in the sidebar information that is available in the chat, where customer browser and platform is listed. Due to the nature of what we sell, havin...
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Hege Solheim commented,
100% agree - sending a ticket as an sms should be a drop-down feature (and not some trigger setup) and allow no signature.
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Hege Solheim commented,
Thank you, that worked perfectly!
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Hege Solheim created a post,
Post internal comment with trigger
AnsweredI would like to offer extra information for our agents about a ticket topic or a customer/organization, to reduce the number of things our agents have to keep top of mind. Our tickets are almost e...
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Hege Solheim commented,
I am a bit confused as to why this is tagged as "Answered", when this isn't really something that is available in Zendesk Talk. I would love to see more flexibility with the agent statuses, such as...
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Hege Solheim created a post,
Average wait time message in multiple languages
We would prefer to have the Average Wait Time message to be available in more languages than English. (For our call centre: Dutch, French, German, Swedish and Norwegian.)