Hege Solheim

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to completely deactivate translate in Agent Workspace

Agree that this feature should be possible to disable. It should be possible to disable if one has a privacy concern regarding the translation. Also, since the feature isn't available across all ch...

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• Hege Solheim
• Created September 18, 2023 07:13
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore Permissions

Agree with this feedback. It would be great to have a recovery-feature for deleted dashboards/reports, or perhaps a "middle" step where they are first deactivated before permanently deleted. 

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• Hege Solheim
• Created January 13, 2023 10:16
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Strip signature from proactive texts

100% agree - sending a ticket as an sms should be a drop-down feature (and not some trigger setup) and allow no signature. 

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• Hege Solheim
• Created April 20, 2020 07:26
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Post internal comment with trigger

Thank you, that worked perfectly! 

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• Hege Solheim
• Created February 06, 2020 11:36
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. option for talk agents to set status

I am a bit confused as to why this is tagged as "Answered", when this isn't really something that is available in Zendesk Talk. I would love to see more flexibility with the agent statuses, such as...

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• Hege Solheim
• Created November 15, 2019 08:39
• 1 vote