Hege Solheim
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Total activity109
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Last activity
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Recent activity by Hege Solheim-
Chat queue in new agent workspace
In the new agent workspace, our agents miss being able to see the chat and the customer before accepting it. In cases of repeat visitors to the chat, it would be neat that the agents could see this...
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Different colours for ticket tabs
AnsweredWhen working with multiple tabs, our agents find that it isn't easy to immediately identify which tab is the active one. It would be great if we could for example customize the UI colors for the ti...
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Bring additional customer information from chat into the new agent workspace
Our customer care agents find a lot of added value in the sidebar information that is available in the chat, where customer browser and platform is listed. Due to the nature of what we sell, havin...
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Post internal comment with trigger
AnsweredI would like to offer extra information for our agents about a ticket topic or a customer/organization, to reduce the number of things our agents have to keep top of mind. Our tickets are almost e...
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Average wait time message in multiple languages
We would prefer to have the Average Wait Time message to be available in more languages than English. (For our call centre: Dutch, French, German, Swedish and Norwegian.)