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Rick Weaver
Joined Apr 15, 2021
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Last activity Oct 16, 2021
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Rick Weaver commented,
Community comment Q&A - Tickets and email
Apologies for not being clear, the variant is on the end-user side. @Gmail and @googlemail are viewed as separate accounts, which causes end-user comments on tickets to become internal.
View comment · Posted Mar 24, 2021 · Rick Weaver
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Rick Weaver created a post,
Post Q&A - Tickets and email
Hello,
Is there any way to account for gmail.com/googlemail.com variants within Zendesk automatically?
At present, we have to add the variant to the ticket.
We look forward to hearing from you.
Kind Regards
Posted Mar 24, 2021 · Rick Weaver
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