CJ Johnson

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Let me re-assign dashboard ownership

I have been trying for over a month to ask Zendesk Support to change ownership on dashboards. I have been unable in this time, to get a direct answer if they can even do this for an account. Clonin...

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• CJ Johnson
• Created March 13, 2023 11:41
• 6 votes

1. People
2. ...
3. Team members and groups
4. Exporting team-member data

Does this mean you will not be able to see the "Custom Role" in this export, that is visible on the Team Members page as a column? 

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• CJ Johnson
• Created March 13, 2023 11:30
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

Still not possible, and there still exists no way to get a list even of Dashboards you own. I was told to hand-copy them all out by Support after waiting 2 weeks for an answer. Management of Dashbo...

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• CJ Johnson
• Created February 27, 2023 10:18
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. About the timestamp on ticket comments

I'm trying to build an app to literally just put the UTC timestamp of ticket creation in the sidebar but I'm getting stumped because it's getting converted to the user's time. Can Zendesk offer any...

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• CJ Johnson
• Edited February 14, 2023 15:22
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Assignee choicelist includes all users

This has now passed 3 years in "planned" with the last update mentioning it being fixed in the second half of 2020: https://support.zendesk.com/hc/en-us/community/posts/4409217081370/comments/44092...

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• CJ Johnson
• Created February 14, 2023 10:00
• 1 vote

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Hi Brett, Yes, they have been completely removed from the interface. The button is gone. I would upload a picture of the missing button, but your system refuses to allow any uploads, even those in ...

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• CJ Johnson
• Created February 14, 2023 08:32
• 0 votes

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Can someone please point me to where this removal was announced? I'm pretty frustrated to find my lists all just...gone with no notification. 

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• CJ Johnson
• Created February 08, 2023 14:47
• 0 votes

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Advanced Search app

I notice the app lacks a column for "Ticket Form", which seems odd. Any plans to include this future releases? 

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• CJ Johnson
• Created February 03, 2023 13:48
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Reports Automatically getting Filter on New Report

@... Any chance there will be an announcement some time soon? 

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• CJ Johnson
• Created January 31, 2023 15:12
• 0 votes

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Dynamically adapting dashboard data based on viewer

Edit: In case it's unclear, this feedback is specific to the Agent Productivity Reporting Template. I don't see anywhere to give feedback on this. Some feedback on this. Apologies if my tone is bru...

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• CJ Johnson
• Edited January 31, 2023 15:08
• 0 votes