CJ Johnson
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Total activity2697
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Last activity
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Followed by4 users
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Activity overview
Latest activity by CJ Johnson-
CJ Johnson commented,
Walter Bellante In the article about this EAP, see the screenshot below. Additionally, it seems it was meant to read "Enterprise Suite" plans, not Explore Enterprise, as I spent months asking abou...
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CJ Johnson commented,
Erin O'Callaghan The beta for Dashboards is closed and has not been accepting any new applicants since October of last year. Any idea when others will be able to access and use these features?
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CJ Johnson commented,
Brett Bowser are you referring to this line from May's "Coming Soon" section? Agent warnings when potential email phishing attacks are detected in a ticket conversation. Are there plans to an...
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CJ Johnson created a post,
Tag phishing_risk_zendesk on tickets, no rules for this
Hi folks, I'm seeing a tag be added on ticket creation, that there are no rules for in rule analysis, and just started appearing today. I have no idea why or what it means, is this part of a new re...
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CJ Johnson created a post,
Please let me see the original .eml file in suspended
Feature Request Summary: Zendesk obscures and hides the vast majority of details on suspended tickets. I would like the .eml file to be available so that I can see enough information about the su...
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CJ Johnson commented,
We're now days away from the end of Q2. Are there any updates on when the promised chat dataset for reporting agent statuses will be released?
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CJ Johnson commented,
Is this update specific to the "Requests" page that is only available if your users sign in? Will Zendesk be implementing this in their own Requests page as well?
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CJ Johnson commented,
It would be great if Zendesk would announce changes like this to the product, perhaps in the weekly release notes. This is a huge workflow change that will impact us heavily and this is the first ...
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CJ Johnson commented,
Chika Chima Now that this is rolled out to all users, I have the same question as Megumi, I seem to be able to attach the eicar test file in Zendesk just fine, but gmail immediately detects and say...
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CJ Johnson commented,
It turned out there was a message from months and months ago on a closed ticket that thought it had something unread, once I scrolled through all the chats ever until I found the one with the red c...