CJ Johnson
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Total activity2281
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Last activity
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Recent activity by CJ Johnson-
Remove Built-In Filter That Is Unsupported (And Broken) From Explore
Feature Request Summary: Remove the Exclude option entirely from Tags as a filter option. Description/Use Cases: Excluding Ticket tags is available as a filter when Zendesk refuses to support us...
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HEIC Attachments in Preview
This was a request before that was archived but I'd also love to see it still, it would be immensely helpful. Here's the original request which sums it up very nicely: Hello - HEIC seems to be...
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Alerts to Kind of Files?
Has anyone written something to set up a slack notification if a ticket has an attachment in a specific format? For example, I want to set up a notification to #support-mac-users lets say, when an ...
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The "Role" should be a column on the new Team Members redesigned page and Filters
Hi Folks, Love the redesign, but this once again creates a lot of confusion and problems because you have multiple things in Support called a "role". You've labeled the custom roles as roles, but ...
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Display the same columns, in the same order, when pulling multiple pages from the API
Feature Request Summary: When downloading from the Users API, the number and order of columns should remain the same on each page of results. Description/Use Cases: When you are trying to do a GE...
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No Way to Bulk Add Users to a Group Without Writing a Ton of JSON?
I'd like to add a bunch of users to a group. I have the group ID, and the user IDs, but the only way to pass this information, seems to be by using the group_memberships endpoint, and writing a JSO...
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Return Article Title in 1 language, roll up of all Language views?
I would love to be able to have a report that shows how many views an article ID got, *regardless of language*, with a title for the article showing that a human can read. I do not want a count for...
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Let me search for Articles by ID
Feature Request Summary: Please let me search an article ID and get back the article. Description/Use Cases: It would be nice if you could search the article ID in Guide, like you can search a...
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Tip: How to Calculate a Less Wrong Missed Chat Wait Time
The Chat Wait Time metric incorrectly calculates the wait time a chatter spent waiting in chat for Missed chats. This means it returns the amount of time from the last message sent, to leaving the ...
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Changelog for Dashboard Updates
Feature Request Summary: Give us a change log for Dashboards, so that we know what was updated, and who did it. Description/Use Cases: Currently, Dashboards show a timestamp and name of who last...