CJ Johnson
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Total activity2693
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Last activity
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Member since
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Following0 users
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Followed by4 users
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Posts
Votes on activity by CJ Johnson-
Include Quarterly Dates In All Datasets, not just Guide
Currently, Guide appears to be the only dataset with "Quarter" as an option for time filtering. This would be very handy to have on *all* time based attributes on all datasets, not just Guide.
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Standardize Macro Export Columns
Currently, when you export macros, they export columns based on the order of actions in the macro itself. So if you export 25 macros, the column that contains the message body, for example, could b...
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Let me search for the email address of a chatter from the search bar
When you search chat history, you can only search for strings that appear in the conversation itself. This makes it very hard to find the right person. You can use the advanced search feature to se...
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Let me Group tickets by address "Received at"
I'd love to be able to use the "Group" feature in views to group tickets based on the address they are received at. I am aware I could do this through a fun combination of custom fields and trigger...
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Make it easier to update/archive/draft ALL language versions of an article in one go
Currently, you can easily set a published article for one language back to draft, leaving the all translations of the article still up. This is confusing. There should be more prompts or something,...
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Don't allow me to select two conflicting dates
Currently, if you select, for instance, a month from "Ticket Created At - Month", but select something else, like "this year" in the date picker, the system will default to using the checkbox, even...
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Do not update the time scheduled emails send out to me if I change my timezone.
If I change my timezone in my Support profile, for instance, to help troubleshoot what numbers a coworker in another country is seeing in Explore, the time that I receive explore emails changes. Th...
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Include "Updater Logout" metrics
There's a ton of "Updater Login" time metrics, but none for Logout. Without the logout time as a metric as well, there's extremely limited utility to the login data. This also seems to be a key hur...
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Let me reload a query without moving elements.
CompletedFrequently, queries load when I'm still in the process of adding attributes and filters. There is no way to prompt a "reload" of the current state. Instead, you have to manually alter something, wh...
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Refresh filters/attributes when I hit Cancel, then Retry
Currently, if a query is loading, and you hit cancel, then add an attribute to the rows, and hit "retry", it will just load the last chart it successfully loaded, and ignore the changes you made. R...