CJ Johnson
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Total activity2268
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Last activity
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Member since
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Following0 users
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Followed by4 users
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Votes1294
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Activity overview
Latest activity by CJ Johnson-
CJ Johnson commented,
"This displays the web pages, app screens, or help center articles the requester has viewed, including what the requester is currently viewing, that meet the criteria listed above." Is there any wa...
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CJ Johnson commented,
This appears to have been quietly added in the last month, huzzah! There's been no announcements, very puzzlingly, but this is definitely now available:
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CJ Johnson commented,
For the first one, yes, but it's definitely in the "hacky" category. There's only one toggle for headers, and it toggles all of them. Well, that gets rid of "Tickets" but it also gets rid of the mo...
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CJ Johnson commented,
This is marked "answered', but it's a feature request, asking that the triggers and automations pages look the same and show the same statistics on both. While there are suggestions in the comment...
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CJ Johnson created a post,
Please let me see the last time a macro was used.
Feature Request Summary: I should be able to see a date of the last time a macro was used and submitted on a ticket. Description/Use Cases: Currently, you can generate a view of the usage for th...
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CJ Johnson commented,
Hi Marco Malbas and Andrei Kamarouski, thanks for these tips! This did help me figure out why it's not working, but unfortunately, it also means that there is no way to accomplish my goal. I need t...
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CJ Johnson commented,
I can definitely reach the ticket audits endpoint for my own account, and I do not work for Zendesk, so I think Greg is putting you on the right track still. For example, I can see the details abou...
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CJ Johnson commented,
There is no way, as far as I know, to use Explore to find out who exactly viewed an article, even if you are only asking about agents who are signed in. There is nothing that ties the viewer ID to ...
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CJ Johnson commented,
"So, in summary, Explore will not be adding custom fields to the Backlog dataset, but we will add two additional attributes for Ticket Form and Organisation in the coming months. Thank you again fo...
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CJ Johnson commented,
Wait time average: The average time from the start of the chat session until an agent replied, or the visitor left the chat.If anyone else is wondering why they are seeing impossible numbers co...