CJ Johnson

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Let me re-assign dashboard ownership

I have been trying for over a month to ask Zendesk Support to change ownership on dashboards. I have been unable in this time, to get a direct answer if they can even do this for an account. Clonin...

• View comment
• CJ Johnson
• Created March 13, 2023 11:41
• 2 votes

1. People
2. ...
3. Team members and groups
4. Exporting team-member data

Does this mean you will not be able to see the "Custom Role" in this export, that is visible on the Team Members page as a column? 

• View comment
• CJ Johnson
• Created March 13, 2023 11:30
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

Still not possible, and there still exists no way to get a list even of Dashboards you own. I was told to hand-copy them all out by Support after waiting 2 weeks for an answer. Management of Dashbo...

• View comment
• CJ Johnson
• Created February 27, 2023 10:18
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the removal of Net Promoter Score (NPS)

Nobody has responded to me since Brett created the ticket. I still have no customer lists, and conflicting information from Zendesk about the status of Customer Lists. Not great. 

• View comment
• CJ Johnson
• Created February 21, 2023 07:58
• -1 votes

1. Zendesk updates
2. Announcements
3. Insights from the PM Roundtable on Explore Live Data

"Agent Status Historical dashboard" - Does this mean this will not be provided as a dataset that can be used for reporting on existing, non-beta Dashboards? 

• View comment
• CJ Johnson
• Created February 16, 2023 17:00
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. About the timestamp on ticket comments

I'm trying to build an app to literally just put the UTC timestamp of ticket creation in the sidebar but I'm getting stumped because it's getting converted to the user's time. Can Zendesk offer any...

• View comment
• CJ Johnson
• Edited February 14, 2023 15:22
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Assignee choicelist includes all users

This has now passed 3 years in "planned" with the last update mentioning it being fixed in the second half of 2020: https://support.zendesk.com/hc/en-us/community/posts/4409217081370/comments/44092...

• View comment
• CJ Johnson
• Created February 14, 2023 10:00
• 1 vote

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Hi Brett, Yes, they have been completely removed from the interface. The button is gone. I would upload a picture of the missing button, but your system refuses to allow any uploads, even those in ...

• View comment
• CJ Johnson
• Created February 14, 2023 08:32
• 0 votes

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

Can you provide us any tools or suggestions to find all triggers and automations that may be impacted by this? This is going to require a lot of manual review, otherwise. 

• View comment
• CJ Johnson
• Created February 10, 2023 12:18
• 9 votes

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Can someone please point me to where this removal was announced? I'm pretty frustrated to find my lists all just...gone with no notification. 

• View comment
• CJ Johnson
• Created February 08, 2023 14:47
• 0 votes