CJ Johnson
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Total activity2666
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Last activity
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Followed by4 users
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Recent activity by CJ Johnson-
Please undo the change that opens the chat constantly now
Feature Request Summary: Please do not open the support chat window by default on every single page in the admin center. Ideally, it should never open by default on any page, in my opinion. Des...
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Update to Prebuilt Dashboard Incorrectly Calculating Results On Agent Updates Tab
Hi folks, I noticed a wild discrepancy when I looked at the prebuilt Support dashboard. On the Agent Updates tab, the “Tickets Created” KPI, is being excluded from “Ticket Created” filters, and ...
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Please let me exclude primary email changes, attachment deletes, from Audit Log
The audit log is unreadable and huge due to the number of entries. Please exclude or let me exclude messages about actions Zendesk took that aren't high value to me. Feature Request Summary: Cur...
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Please document the limitations of triggers.
Description/Use Cases: The current documentation doesn’t list any of the known limitations with triggers. It is impossible to know what is actually possible to do with triggers, without this inform...
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Please include SLA in View Conditions
Feature Request Summary: I would like to be able to use: Whether a ticket has an SLA setWhether a ticket has an SLA breach as conditions for Views and what tickets show up. Description/Use Case...
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ZAT now in "Maintenance Mode"?
AnsweredToday, I saw that the article on how to build your first app has completely changed and no longer uses ZAT. "ZCLI replaces the Zendesk App Tools (ZAT), which are in maintenance mode." Can I get so...
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Get the Timestamp of Satisfaction Offered?
I am trying to just get Explore to return the timestamp that Satisfaction was offered at. I feel like this should work: But the problem is, it is ignoring a ton of tickets that match. In the image...
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App ignoring linebreaks?
AnsweredI'm didn't major in CS, so hopefully I'm just missing something fundamental here about JS and HTML and Handlebars templates. I used this guide to get going: https://developer.zendesk.com/documenta...
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Please let me see the last time a macro was used.
Feature Request Summary: I should be able to see a date of the last time a macro was used and submitted on a ticket. Description/Use Cases: Currently, you can generate a view of the usage for th...
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Anyone know how to get the message-id for a bunch of tickets?
I'm looking for a simple way to retrieve the message-id from 40 tickets. It looks like this is not included in any of the API endpoints I have checked. I really do not want to have to open up each ...