CJ Johnson
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Total activity1078
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes544
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Subscriptions243
Posts
Recent activity by CJ Johnson-
Thread Replies from Iphone Users
I was told by Support that iPhone email replies cannot thread because they are plain-text. This means every time someone replies to a ticket via email with an iPhone, instead of threading, it make...
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Bring Back Alphabetical Ordering
It used to be that when you searched a filter, the results were in the standard Alphabetical order. This is no longer the case. Now, it's case sensitive, and puts all lowercase results, after all u...
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Bring Back Displaying An Exact Match to a Filter Search First
It used to be that when you searched in a filter, if there was an exact match, it would return an exact match to your search, first in the results. This has been removed, so now you have to flip th...
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Fields and Values should be Name/Value Pairs on the Tickets Updates dataset
Normally, a database is set up so that fields with Name/value pairs are connected to the values in the value table. This is not the case with Explore. All ticket field names are thrown in one bucke...
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Show the actual total tickets in the user info panel, not just non-archived.
When you have a ticket open, and can see how many tickets this user has opened previously, you can only see tickets newer than 3 months. This is an incredibly tiny window and very misleading. I wou...
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Please make Checkboxes Boolean.
Feature Request Summary: Currently, there are four unique values a checkbox can return in Explore when it is unchecked. A checkbox should *never* have more than 2 possible values total, and never ...
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Chat Concurrency - What is this supposed to show?
AnsweredHi, I was asked to post this here. When I look at Chat Concurrency for a specific day and hour, I see 5 agents displayed with a chat concurrency result (Min if it matters, the results are the same ...
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Please Stop Solving My Tickets Without Telling Me
AnsweredHi, Support has told me this is not a bug and I have to post this here. Your system is not set up correctly, or else you have a lot of agents not following the correct process. I keep having ticket...
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Don’t Assign Engagements to Agents on Chats That Can’t Make a Ticket
Feature Request Summary: This issue only affects accounts with both Chat and Agent Workspace enabled. There are a few ways a user can chat in, that cannot create a ticket. When this happens, they ...
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Track up/down votes by translation article
I'm not really sure if you'd consider this Guide, Explore, or API, but it applies to all three, so I'm going with the source of the data, Guide, as my Feedback choice. Feature Request Summary: Ze...