CJ Johnson

1. Community
2. Feedback - Chat and Messaging (Chat)

This is a re-post of the closed, locked feature request "Feature Request: Give Admins Ability to Change Agent Status " . This is still not possible, despite the promises in the top comment: Zendesk...

• CJ Johnson
• Created January 19, 2023 19:33
• 4 followers
• 5 comments
• 3 votes

1. Community
2. Zendesk Suite Q&A

Hi,  Starting today I am seeing filters pre-added and filtered on reports when I go to build them. This is not helpful for my workflow as I don't use that metric for filtering, and now need to warn...

• CJ Johnson
• Created January 17, 2023 20:42
• 3 followers
• 8 comments
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)

I was told by Support that I had to write a feature request for this, so, okay.  Feature Request Summary:  If you make a major change to the interface and functionality of the ticketing system for...

• CJ Johnson
• Created January 14, 2023 00:17
• 2 followers
• 0 comments
• 4 votes

1. Community
2. Zendesk Suite Q&A

Hi, I'm seeing a new filter option inside tickets. This wasn't announced anywhere that I can find, and according to release notes, no changes were made to support in months. Yet I see a change. Can...

• CJ Johnson
• Created January 04, 2023 21:19
• 3 followers
• 3 comments
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)

Another missing chunk to audit logs -- Dynamic Content creation, deletion, and modification are completely untracked. This needs to be tracked. This is a very easy way for someone to maliciously ch...

• CJ Johnson
• Created January 03, 2023 18:09
• 2 followers
• 0 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi Zendesk, I would really appreciate it if you would stop spamming me to try and bribe me into leaving you reviews on third party sites. I find it frankly unethical and manipulative, and I'm prett...

• CJ Johnson
• Created December 16, 2022 22:59
• 3 followers
• 1 comment
• 0 votes

1. Community
2. Tips from users - Zendesk Suite

The Chat Wait Time metric incorrectly calculates the wait time a chatter spent waiting in chat for Missed chats. This means it returns the amount of time from the last message sent, to leaving the ...

• CJ Johnson
• Edited November 29, 2022 23:13
• 5 followers
• 2 comments
• 2 votes

1. Community
2. Tips from users - Zendesk Suite

I'm not sure why Zendesk deleted this tip I wrote previously, but I keep backups of everything, and figured I'd put it back up, since this is still something people are asking about chat, and seems...

• CJ Johnson
• Created November 29, 2022 23:10
• 3 followers
• 1 comment
• 4 votes

1. Community
2. Zendesk Suite Q&A

When you have SLAs for First Reply Time, and Next Reply time, and a user replies to a ticket from a different email than the one they sent the initial message on, their message is an internal note,...

• CJ Johnson
• Created November 16, 2022 19:29
• 2 followers
• 1 comment
• 1 vote

1. Community
2. Feedback - Help Center (Guide)

This article is closed out: https://support.zendesk.com/hc/en-us/community/posts/4409222573722-Add-Submit-A-Request-for-AgentsAll the links from Zendesk employees to the new feature and how to use ...

• CJ Johnson
• Created October 27, 2022 23:27
• 2 followers
• 1 comment
• 0 votes