CJ Johnson
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Total activity2308
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Last activity
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Member since
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Following0 users
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Followed by4 users
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Votes1318
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Posts
Votes on activity by CJ Johnson-
Bring back quick assign to Agent Workspace
CompletedBefore Agent Workspace, there was an option to assign a ticket that was available next to an agent's name and avatar on the comments they had made on a ticket. This made is extremely easy to assign...
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The "Role" should be a column on the new Team Members redesigned page and Filters
Hi Folks, Love the redesign, but this once again creates a lot of confusion and problems because you have multiple things in Support called a "role". You've labeled the custom roles as roles, but ...
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Track up/down votes by translation article
I'm not really sure if you'd consider this Guide, Explore, or API, but it applies to all three, so I'm going with the source of the data, Guide, as my Feedback choice. Feature Request Summary: Ze...
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Revision History for Macros
I would love to have the same kind of revision history that triggers have, for macros as well. It's very difficult to figure out how a macro has changed over time, who updated it, etc. Having this ...
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Let me search for Articles by ID
Feature Request Summary: Please let me search an article ID and get back the article. Description/Use Cases: It would be nice if you could search the article ID in Guide, like you can search a...
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Let me re-assign dashboard ownership
I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be the owner of the dashboards I build out for each team lead. I’d like to have te...
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Let me choose the behavior of tickets when un-assigning an agent from a group
Feature Request Summary: Currently, if you un-assign a user from a group, all tickets they have under that group, including Solved, get moved to the oldest member in the group they were removed fr...
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Include User Profile Changes in Audit Log
Being able to know who, when, and what was changed on user profiles would be enormously helpful. For instance, I am troubleshooting a language issue, and I am unable to tell, who or what or when a...
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Give me a way to find all the queries using a custom attribute
Situation: You have a custom attribute that excludes a bunch of tags from reporting, pretty normal. You need to add a new tag in, also pretty normal.When you add the tag to the custom attribute and...
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Dynamically Update Form Names, Don't Make Me Adjust Every Report
If you change the name of a form, it breaks all the reports about that form, and you must now go back into the form selector, and select the "new" name. On top of that, the "old" name is left behin...