Peter Hochstrasser
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Total activity205
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes34
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Activity overview
Latest activity by Peter Hochstrasser-
Peter Hochstrasser commented,
Hi Raphaël Péguet While the URL does allow for substitutions, the JSON seems to be uninterpreted text only. At least, I haven't had any success trying to substitute anything in the payload.
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Peter Hochstrasser commented,
Hi Carla Mitchell If you want to keep mail open as a channel for followups, you cannot outright forbid an initial ticket opening by mail.However, you can use triggers to send an answer like "We do ...
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Peter Hochstrasser created a post,
Importing Closed Tickets with Side Conversations
HiI'm going to switch Zendesk instances and thus will export and import all tickets of the brand in question.Looking at the import_many endpoint, it seems as if it would help me import tickets (wit...
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Peter Hochstrasser commented,
Thanks, Sunburst Support! I am a bit puzzled by Zendesk's "reaction": Soon, in the near future, ... - and my request, piggy-backing and extending yours, is still largely unanswered with the excepti...
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Peter Hochstrasser commented,
Hi Nicholas Hemenway You need to enclose your search term in double quotes: "*-*" in the search bar finds all users that have a minus in their name or their e-mail address.
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Peter Hochstrasser commented,
@daniel slapo There are no triggers in Guide, only in Support. There is no way to do what you want. The clever alternative would be a message to your dear users elaborating your change in proce...
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Peter Hochstrasser commented,
Brian Hemesath I am a fan of consistency. What you propose is an inconsistency.
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Peter Hochstrasser commented,
Hi Brian Hemesath That may sound great, but I'd rather stop using "#" as a lead-in to my numbering than lose the automated creation of ticket links in all my tickets. Yours truly, Peter
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Peter Hochstrasser commented,
Hi Jorn You need to be able to assemble the trigger condition in Zendesk's triggers.As CCed, collaborating or following users are not in the list of trigger conditions, you are out of luck doing th...
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Peter Hochstrasser commented,
Michael Plaster <sarcasm> This has been open only since seven (7) years. Don't expect that kind of flash reaction from Zendesk. As you see in the note above from September 2021, Zendesk has about a...