Peter Hochstrasser

1. Community
2. Feedback - Ticketing System (Support)
3. Why do Zendesk support make it so hard?

Simon Forslund Ommmm. Calm down. And, naturally, welcome to the club. As you have seen in Josh's post Bring back email/phone support - nobody likes Z Bot, other customers are feeling the problems t...

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• Peter Hochstrasser
• Created February 02, 2023 14:21
• 0 votes

1. Chat
2. ...
3. General questions about live chat
4. How do I enable or disable live chat or messaging in my Zendesk account?

Is there a specific reason that you call this chat in Zendesk agent client, and web widget in the channels, while there are chat triggers?Seems to be an inconsistency.

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• Peter Hochstrasser
• Created January 19, 2023 08:51
• -1 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Bring back email/phone support - nobody likes Z Bot

Good one, Josh!  

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• Peter Hochstrasser
• Created January 18, 2023 09:47
• 1 vote

1. Agent guide
2. Ticket management
3. Managing tickets in bulk

Hi Carolline How about "- Reset -" in the list above?

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• Peter Hochstrasser
• Created January 18, 2023 07:04
• 0 votes

1. Community
2. Zendesk APIs
3. How to import tickets into Zendesk using the API

Looking forward to it, Gary Beichler.  

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• Peter Hochstrasser
• Created January 18, 2023 06:57
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Support tip: How to structure the Zendesk email template to use custom HTML layouts for each of your Multiple Brands

Hi Deniz Gøgenur No, this is not translated. This is sent by the back end, and the back end has no means to know for sure what language the user actually has selected. Thus, this text is sent in an...

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• Peter Hochstrasser
• Created January 11, 2023 15:50
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: "Select My Shared Views"

So, finally, we have been able to procure Lovely Views, and I can't imagine how I managed without them, even after just a few days of usage. That is money well invested - and Lovely Views is not ex...

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• Peter Hochstrasser
• Created January 03, 2023 11:39
• 1 vote

1. Community
2. Zendesk APIs
3. Search API Delayed Results vs Users API

Hi Chuck P Please keep in mind what happens when you save a change to a user: First, the actual user record is saved, and then, the changed user record is submitted to the federated fulltext search...

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• Peter Hochstrasser
• Created January 03, 2023 11:31
• 0 votes

1. Community
2. Zendesk APIs
3. Is there a way to include User Identities in a Search API response?

Hi Chuck What you are looking for is side-loading, however, it seems that User Identities so far are not side loadable.Please refer to this document for details:https://developer.zendesk.com/docume...

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• Peter Hochstrasser
• Created January 03, 2023 11:06
• 0 votes

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

After having migrated from my legacy (2016) Zendesk instance to a brand new one, I have even more feedback on the Admin Center: Contrary to some clever Apps (like Lovely Views or Shredder), the Adm...

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• Peter Hochstrasser
• Created December 31, 2022 18:32
• 1 vote