Casey

Total activity

36
Last activity

March 23, 2023 11:14
Member since

April 15, 2021 14:25
Following

0 users
Followed by

0 users
Votes

2
Subscriptions

15

Activity overview

Latest activity by Casey

Casey created a post, March 23, 2023 11:14
Custom Pending for Tickets
1. Community
2. Feedback - Ticketing System (Support)
Hello, I'd like to know if it is possible to arrange any ticket that is put into pending status between X and Y time of the day, to reopen at Z time of the day, 3 days later? Thank you.
- Casey
- Created March 23, 2023 11:14
- 1 follower
- 0 comments
- 0 votes
Casey commented, January 12, 2023 10:16
Hi Ahmed Zaid, Thanks for your response - this issue has been resolved after James' credentials were removed but not in the way you suggested by reauthorizing it - we reactivated an older Slack Int...
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- Casey
- Created January 12, 2023 10:16
- 0 votes
Casey commented, January 05, 2023 08:47
Hi there, is there anyone at all that can assist with this? It also goes to say that the Administrator James in the pic above is no longer an Administrator, he left the role some time ago yet for s...
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- Casey
- Created January 05, 2023 08:47
- 0 votes
Casey commented, December 21, 2022 04:52
Hi Lou, Yes, of course. This only started happening recently as well, which has us all quite stumped as to why it started happening: Thank you for taking a look into this!
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- Casey
- Created December 21, 2022 04:52
- 0 votes
Casey created a post, December 20, 2022 10:51
Our Slack Integration Trigger is reopening tickets
1. Community
2. Zendesk Suite Q&A
Hi, We've noticed recently that whenever we receive a SurveyPal CS Score from a Customer, the ticket opens as per usual, we review the score and feedback and if all is good, we solve. However, our ...
- Casey
- Edited December 20, 2022 10:52
- 4 followers
- 6 comments
- 0 votes
Casey created a post, December 20, 2022 09:48
ZenDesk 'Apply Macro' Lag
1. Community
2. Zendesk Suite Q&A
Hi, I've noticed recently that when I first log into Zendesk, my macro binds on my Naga Trinity Mouse work flawlessly (see screencast here: https://www.screencast.com/t/dcivKjAcjQT1). However, afte...
- Casey
- Created December 20, 2022 09:48
- 2 followers
- 1 comment
- 0 votes
Casey commented, July 04, 2022 08:04
Hi there, Is anyone able to help with either removing this user or updating this user who's posting event information in our tickets? He was our Team Leader who has since moved on to greener pastur...
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- Casey
- Created July 04, 2022 08:04
- 0 votes
Casey created a post, April 12, 2022 04:52
ZenDesk Hotkey CTRL+ALT+M Not Working
1. Community
2. Zendesk Suite Q&A
Hello, For the past 2 days, my Zendesk hotkeys CTRL+ALT+M which I have bound to my Razer Naga Trinity side panel buttons have not been working. I've tried manually entering the hotkeys via keyboard...
- Casey
- Edited April 12, 2022 04:52
- 3 followers
- 2 comments
- 0 votes
Casey commented, March 20, 2022 06:44
Hi, One change that has been noticed is the Text-Editor that Zendesk uses - we are using a script with ZenDesk which adds a 'Hi', a 'Hi (customer's name) and a 'Ask for a review' button in the Rich...
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- Casey
- Created March 20, 2022 06:44
- 0 votes
Casey commented, December 28, 2021 05:34
Hi Sean, Our Slack Integration Endpoint has recently failed and was disabled due to the amount of failures, the 1st being recorded in Oct 2021 and the last before deactivation being recorded Dec 20...
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- Casey
- Edited December 28, 2021 05:36
- 0 votes