Hi,

One change that has been noticed is the Text-Editor that Zendesk uses - we are using a script with ZenDesk which adds a 'Hi', a 'Hi (customer's name) and a 'Ask for a review' button in the Rich-Text Editor toolbar at the bottom of the Public Reply/Internal Note field and since the change of the Text-Editor, these buttons have broken.

What is the new Text-Editor that ZenDesk uses? Please bear in mind a past employee wrote the user-script and I myself have very limited CSS, HTML and Javascript experience.

Here is the code we have at the moment that temporarily solved the issue, but we are trying to avoid using '.ck-editor__editable_inline' because this causes issues with deleting text from our reply in Zendesk:

const add_greeting = button => {

  const $current_ticket = $(slr.zen.current_ticket);

  const $editor = $current_ticket.find('.ck-editor__editable_inline');

  const name = $(button).attr("data-trv-hi-button-name");

  const brand = _zen.find.brand();

  let current_text = $editor.html();

  let greeting = "Hi";

  if (brand.short === "LD") {

    greeting = "Howdy";

  }

  if (name) {

    greeting += " ";

  }

Any insight into this would be greatly appreciated.

Thank you.