Casey
-
Total activity34
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes2
-
Subscriptions14
Activity overview
Latest activity by Casey-
Casey commented,
Hi Ahmed Zaid, Thanks for your response - this issue has been resolved after James' credentials were removed but not in the way you suggested by reauthorizing it - we reactivated an older Slack Int...
-
Casey commented,
Hi there, is there anyone at all that can assist with this? It also goes to say that the Administrator James in the pic above is no longer an Administrator, he left the role some time ago yet for s...
-
Casey commented,
Hi Lou, Yes, of course. This only started happening recently as well, which has us all quite stumped as to why it started happening: Thank you for taking a look into this!
-
Casey created a post,
Our Slack Integration Trigger is reopening tickets
Hi, We've noticed recently that whenever we receive a SurveyPal CS Score from a Customer, the ticket opens as per usual, we review the score and feedback and if all is good, we solve. However, our ...
-
Casey created a post,
ZenDesk 'Apply Macro' Lag
Hi, I've noticed recently that when I first log into Zendesk, my macro binds on my Naga Trinity Mouse work flawlessly (see screencast here: https://www.screencast.com/t/dcivKjAcjQT1). However, afte...
-
Casey commented,
Hi there, Is anyone able to help with either removing this user or updating this user who's posting event information in our tickets? He was our Team Leader who has since moved on to greener pastur...
-
Casey created a post,
ZenDesk Hotkey CTRL+ALT+M Not Working
Hello, For the past 2 days, my Zendesk hotkeys CTRL+ALT+M which I have bound to my Razer Naga Trinity side panel buttons have not been working. I've tried manually entering the hotkeys via keyboard...
-
Casey commented,
Hi, One change that has been noticed is the Text-Editor that Zendesk uses - we are using a script with ZenDesk which adds a 'Hi', a 'Hi (customer's name) and a 'Ask for a review' button in the Rich...
-
Casey commented,
Hi Sean, Our Slack Integration Endpoint has recently failed and was disabled due to the amount of failures, the 1st being recorded in Oct 2021 and the last before deactivation being recorded Dec 20...
-
Casey commented,
Hi David, We too have started to experience this particular failure for our Slack Integration Endpoint - the first error was logged October 28th: The link you provided for Ben no longer exists...