Recent searches
No recent searches
![Darren Taylor's Avatar](https://secure.gravatar.com/avatar/6f4e21c6f3c185a1a0d486b4b1f09ddc?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png&r=g)
Darren Taylor
Joined Apr 15, 2021
·
Last activity Jan 07, 2025
Following
0
Follower
1
Total activity
65
Votes
7
Subscriptions
26
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Darren Taylor
Darren Taylor commented,
I know this is a few years old, but I would like to do the same. Edit my rating to a 5 star as the support was great.
View comment · Posted Jan 07, 2025 · Darren Taylor
0
Followers
0
Votes
0
Comments
Darren Taylor commented,
James Peterson - Eastern Logic Amazing, thank you! I have just installed it and will give it a go. Great that it's free too.
View comment · Posted Oct 18, 2024 · Darren Taylor
0
Followers
0
Votes
0
Comments
Darren Taylor commented,
Hi there.
I asked this question a couple of years ago and wanted to know if there has been any update to it.
Is there a way to notify someone when they have been added as a CC to an open ticket?
View comment · Posted Sep 19, 2024 · Darren Taylor
0
Followers
0
Votes
0
Comments
Darren Taylor commented,
We've added an additional support email and have added the DNS text record. What's strange for us is, that this tool MxToolBox can see the DNS record, however, Zendesk reports that it's missing when I click the “Verify DNS records” button.
View comment · Posted Jun 11, 2024 · Darren Taylor
0
Followers
0
Votes
0
Comments
Darren Taylor commented,
Seems like the system reverted itself back again to reflect my changes and has been ok since.
This can be resolved.
View comment · Posted May 09, 2024 · Darren Taylor
0
Followers
0
Votes
0
Comments
Darren Taylor created a post,
For some odd reason, our main support email which customers use to contact us, is also being added as a CC on newly created tickets.
I've checked our triggers and can't see why this would be added.
I would share a screenshot but there doesn't seem to be that option on here anymore.
Posted May 01, 2024 · Darren Taylor
0
Followers
1
Vote
1
Comment
Darren Taylor created a post,
We were automatically upgraded to agent workspace last week. We didn't like the default layout, so made some changes. We have signed in today and they have reverted to default. I've recreated the layout but it doesn't seem to apply it.
This is what we have applied
But it still has the newest messages at the bottom and the composer box below the conversation.
Posted Mar 18, 2024 · Darren Taylor
1
Follower
5
Votes
3
Comments
Darren Taylor commented,
What's going on? I raised this on 9th Jan.
View comment · Posted Feb 14, 2024 · Darren Taylor
0
Followers
0
Votes
0
Comments
Darren Taylor commented,
That's great. Thanks for the workaround.
View comment · Posted Feb 13, 2024 · Darren Taylor
0
Followers
0
Votes
0
Comments
Darren Taylor commented,
Would certainly speed up replying to multiple tickets allot quicker! +1
View comment · Posted Feb 12, 2024 · Darren Taylor
0
Followers
1
Vote
0
Comments