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Darren Taylor

Joined Apr 15, 2021

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Last activity Jan 07, 2025

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ACTIVITY OVERVIEW

Latest activity by Darren Taylor

Darren Taylor commented,

Community comment Feedback - Ticketing system (Support)

I know this is a few years old, but I would like to do the same. Edit my rating to a 5 star as the support was great.

View comment · Posted Jan 07, 2025 · Darren Taylor

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Darren Taylor commented,

Community comment Feedback - Ticketing system (Support)

James Peterson - Eastern Logic Amazing, thank you! I have just installed it and will give it a go. Great that it's free too. 

View comment · Posted Oct 18, 2024 · Darren Taylor

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Darren Taylor commented,

CommentTicket automation and collaboration

Hi there.

 

I asked this question a couple of years ago and wanted to know if there has been any update to it.

Is there a way to notify someone when they have been added as a CC to an open ticket?

View comment · Posted Sep 19, 2024 · Darren Taylor

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Darren Taylor commented,

CommentGeneral questions about email and email template

We've added an additional support email and have added the DNS text record. What's strange for us is, that this tool MxToolBox can see the DNS record, however, Zendesk reports that it's missing when I click the “Verify DNS records” button.

View comment · Posted Jun 11, 2024 · Darren Taylor

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Darren Taylor commented,

Community comment Feedback - Ticketing system (Support)

Seems like the system reverted itself back again to reflect my changes and has been ok since.

This can be resolved.

View comment · Posted May 09, 2024 · Darren Taylor

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Darren Taylor created a post,

Post Q&A - Tickets and email

For some odd reason, our main support email which customers use to contact us, is also being added as a CC on newly created tickets. 

I've checked our triggers and can't see why this would be added.

I would share a screenshot but there doesn't seem to be that option on here anymore.


 

Posted May 01, 2024 · Darren Taylor

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Darren Taylor created a post,

Post Feedback - Ticketing system (Support)

We were automatically upgraded to agent workspace last week. We didn't like the default layout, so made some changes. We have signed in today and they have reverted to default. I've recreated the layout but it doesn't seem to apply it.

This is what we have applied

 

But it still has the newest messages at the bottom and the composer box below the conversation.

Posted Mar 18, 2024 · Darren Taylor

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Darren Taylor commented,

Community comment Q&A - Account and billing

What's going on? I raised this on 9th Jan.

View comment · Posted Feb 14, 2024 · Darren Taylor

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Darren Taylor commented,

Community comment Q&A - Reporting and analytics

That's great. Thanks for the workaround.

View comment · Posted Feb 13, 2024 · Darren Taylor

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Darren Taylor commented,

Community comment Feedback - Ticketing system (Support)

Would certainly speed up replying to multiple tickets allot quicker! +1

View comment · Posted Feb 12, 2024 · Darren Taylor

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