Darren Taylor
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Total activity38
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes3
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Subscriptions19
Activity overview
Latest activity by Darren Taylor-
Darren Taylor commented,
Anyway to have a macro prepopulate the company/organisation name field? Saves us from having to write the company name each time.
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Darren Taylor commented,
Thanks Gabriel. Light agent would work, but I don't think we have access to it on our Enterprise plan.
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Darren Taylor commented,
Is there any way to give an agent read-only access to another group's tickets?
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Darren Taylor commented,
When a ticket is in an open status and we add a CC to the ticket. Can we set up a trigger to email notify the CC that they have been added to the ticket? I've been playing around with it but can't ...
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Darren Taylor commented,
We've tried updating our URL for our help centre and asked our IT team to make the relevant edit to the CNAME, however we still get this error. and the help centre is no longer accessible, so now ...
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Darren Taylor commented,
Isn’t side conversations a paid for addon though?
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Darren Taylor commented,
That's great! Problem solved. Thank you for your help ;)
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Darren Taylor commented,
Thank you. Tried that and that seems to only change the tick icon.
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Darren Taylor commented,
Yes that was the issue. I removed it and it worked. Cheers! Sorry one more thing. Is there a way of also changing the size and color of the X which dismisses the confirmation? I thought it might be...
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Darren Taylor commented,
Hi Vladan Thank you for the quick response. This did the job! Awesome.