Dylan Saunders
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Total activity32
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Last activity
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Member since
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Activity overview
Latest activity by Dylan Saunders-
Dylan Saunders commented,
Neil Weldon Are there big technical limitations to overcome with implementing this functionality? As noted by several people here, the inability of Zendesk Talk to reroute a missed call to an agent...
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Dylan Saunders commented,
The fact that ZD Talk does this can be very frustrating. There have been times where we have low staffing when one of our agents misses a call, and the only other tech we have on phones is busy wit...
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Dylan Saunders commented,
We used to use inContact before switching to ZD Talk, and it has this functionality — it's incredibly beneficial.
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Dylan Saunders created a post,
Allow visibility into the phone queue
Currently, when looking at the Talk dashboard, you can only see how many calls are in queue, the average wait time, and the longest wait time. This is a massive blindspot in a support organization,...