Kieran Thorpe
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Total activity43
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Last activity
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Activity overview
Latest activity by Kieran Thorpe-
Kieran Thorpe commented,
Sorry i know this is ages since you asked me to clarify but i missed your response. as i understand it, Using a webhook will only apply at the point of a ticket update being submitted, this means t...
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Kieran Thorpe commented,
This was on the roadmap for 2022 which is almost over and we have not heard anything?
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Kieran Thorpe commented,
Id love to be able to do this too. Using the workaround above isn't feasible as that means I cant set the fields I want to be filled in as required opening us up to sloppy ticket logging. John Di...
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Kieran Thorpe commented,
Dan MooreAndrii Malafiichuk Does this help? How can I hide ticket forms based on a user's organization? – Zendesk help
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Kieran Thorpe commented,
The original functionality as outlined by Sean above seems to have stopped working now and we cant even add existing attachments to Jira escalated tickets, is this intentional?
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Kieran Thorpe commented,
We also need this, it causes us a huge headache as our support team who triage requests and then need to be able to send tickets through to our dev team who work solely in Jira. Without being abl...
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Kieran Thorpe commented,
We would also really like to see this, many of the other mentioned use cases are relevant to us. But from a support point of view, one of the key issues we have is with incident and problem managem...
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Kieran Thorpe commented,
Did product feedback ever get created for the fact all active fields are shown? In our case there are literally hundreds of fields spread across the various business functions that use them and whe...
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Kieran Thorpe commented,
this is based on your subscription level I believe, you need enterprise version of explore to get real-time updates to dashboards you make
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Kieran Thorpe commented,
great idea!