Kieran Thorpe
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Recent activity by Kieran Thorpe-
The original functionality as outlined by Sean above seems to have stopped working now and we cant even add existing attachments to Jira escalated tickets, is this intentional?
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We also need this, it causes us a huge headache as our support team who triage requests and then need to be able to send tickets through to our dev team who work solely in Jira. Without being abl...
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We would also really like to see this, many of the other mentioned use cases are relevant to us. But from a support point of view, one of the key issues we have is with incident and problem managem...
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Did product feedback ever get created for the fact all active fields are shown? In our case there are literally hundreds of fields spread across the various business functions that use them and whe...
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this is based on your subscription level I believe, you need enterprise version of explore to get real-time updates to dashboards you make
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great idea!
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Hi Stephen Belleau I can indeed. I'll give a scenario and then explain how we implemented this. A user contacts our support team and lets say they need time to be with the user in person but they a...
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8 years ...
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This is super frustrating and i dont understand how something that was opened so long ago is still not implemented? It seems like common and basic functionality that should exist. We stick tickets ...
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is there still noting that lets us link multiple tickets to one parent? we need to be able to link known problems reported by multiple people to one larger ticket and push updates from the parent w...