Anne-Flore Caire
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Last activity
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Activity overview
Latest activity by Anne-Flore Caire-
Anne-Flore Caire commented,
Hi Mike dela Rosa I'll let you test and confirm. I can send you screenshots if you need them.
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Anne-Flore Caire commented,
Being in the payment sector in Europe, the use of Emoji is even FORBIDDEN by the regulations.We absolutely need an evolution to be able to deactivate them
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Anne-Flore Caire commented,
Would it be possible to have the creation option in the lookup fields? For a lookup field on organisations, for example, if I can't find a company, our users would like to have the option of "Add a...
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Anne-Flore Caire created a post,
Handlebars language to not to display certain articles with a specific character in the title
For my helpcenter, i search the way not to display the articles with a certain character. So i found the filter helper with the attributes "starts_with" or "contains", but i need the opposite: "doe...
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Anne-Flore Caire commented,
Hello. How do we manage the translation of type names?
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Anne-Flore Caire commented,
Thank you. I await your news
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Anne-Flore Caire created a post,
Allow call transfers or add a third party with a light agent never connected in Zendesk
AnsweredThe observation is as follows:- Light agents do not have Talk access and use rights - Their user file exists and often has a telephone number, so it's not in Zendesk - When we try to transfer a cal...
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Anne-Flore Caire commented,
Hi For some tickets, we have an error message: "Clone Ticket: A problem occurred while cloning ticket #xxxxx. Try again." Are there any explanations or ticket conditions that are causing the bug? B...
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Anne-Flore Caire commented,
To complete my feedback, another lack in the triggers in particular, are the conditions especially on phone calls. I don't know about the other channels other than email, but for telephony for exam...
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Anne-Flore Caire commented,
Hello I would like to add to the feedback already given, with some repetitions (sorry) 1-We mainly use triggers because we need actions after an input/action rather than over time 2-We modify our t...