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Francisco Manalo

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Francisco Manalo

Francisco Manalo created a post,

Post Q&A - Talk and text

Issue
Digital lines do not support IVR and I can not have a web widget without using a digital line. But, I need IVR.

End Goal
Need to create a web widget or CTA button with a talk number that supports IVR

Any workarounds/suggestions would be helpful!

 

Posted Jul 22, 2021 · Francisco Manalo

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Francisco Manalo created a post,

Post Q&A - Tickets and email

Goal: Prevent agents from sending the same macros

Context: I can see the tag feature. However, we have so many tags, that it would make it difficult to pinpoint what macro it is linked to.

Question: Is there a way to view the macros used in a ticket for our agents to leverage real time?

Posted Apr 14, 2021 · Francisco Manalo

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Francisco Manalo created a post,

Post Feedback - Reporting and analytics (Explore)

Issue
Agents do not have a live update of how many tickets they have replied to

End Goal
Create a Dashboard in Explore that agents can view while working to gauge their daily performance

 

Posted Mar 12, 2021 · Francisco Manalo

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Francisco Manalo commented,

CommentViewing and using dashboards

Hello!

Would I be able to create a live ticket tracker by employee?

View comment · Posted Mar 10, 2021 · Francisco Manalo

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