Francisco Manalo

Digital line to support IVR

Answered

1. Community
2. Zendesk Suite Q&A

IssueDigital lines do not support IVR and I can not have a web widget without using a digital line. But, I need IVR. End GoalNeed to create a web widget or CTA button with a talk number that suppor...

• Francisco Manalo
• Created July 22, 2021 19:34
• 2 followers
• 1 comment
• 1 vote

Can I view the macros used in a ticket?

Answered

1. Community
2. Zendesk Suite Q&A

Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, that it would make it difficult to pinpoint what macro it is linked to. Question...

• Francisco Manalo
• Created April 14, 2021 23:01
• 2 followers
• 1 comment
• 0 votes

Live Ticket Tracker for Agent Performance

1. Community
2. Feedback - Reporting and analytics (Explore)

IssueAgents do not have a live update of how many tickets they have replied to End GoalCreate a Dashboard in Explore that agents can view while working to gauge their daily performance  

• Francisco Manalo
• Created March 12, 2021 23:48
• 1 follower
• 0 comments
• 5 votes