Vanny

Hi Zendesk,

We request Answer Bot Feedback Flow Customization.

In our case, we need to use Chat Flow Builder but we don't want to have live chat with our customers. However, in the answer bot, there is a feedback flow that is automated and cannot be modified. It will ask the customer if they get helpful need and if they want to Talk to a Human

Once the customer selects Talk to a Human, it will direct an agent to them. But we don't want any Live Chat with customers.

What we want is, if they choose to Talk to a human in the answer bot, we'd like to show them a message to tell them we are not available to live chat, please send a ticket. Or just direct them to a ticket form submit page or show them the ticket form directly in the answer bot.