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Oscar Maynard

Joined Apr 15, 2021

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Last activity Nov 13, 2023

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ACTIVITY OVERVIEW

Latest activity by Oscar Maynard

Oscar Maynard commented,

CommentMigrating to messaging

Hi, I can't find any documentation about whisper mode beyond the mention in this article?

View comment · Posted Aug 16, 2021 · Oscar Maynard

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Oscar Maynard commented,

CommentTicket automation and collaboration

Is there a way to notify someone that they have been added as a follower please? I can't see a way to build a trigger that would do this? 

View comment · Posted Jun 29, 2021 · Oscar Maynard

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Oscar Maynard created a post,

Post Q&A - Tickets and email

Hi,

Has anyone ever found a solution to pre-fill a greeting at the start of a ticket automatically (beyond selecting a macro), for example:

"Hi Bob,


Thanks for getting in touch."

Thanks for any ideas!

Posted Jun 29, 2021 · Oscar Maynard

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Oscar Maynard commented,

CommentZendesk messaging

Can you explain what you mean by 'not available on mobile' please? e.g. Would this work through web widget when on a mobile device?

View comment · Posted May 11, 2021 · Oscar Maynard

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Oscar Maynard commented,

Community comment Discussion - Tips and best practices from the community

This is fantastic!

View comment · Posted Apr 16, 2021 · Oscar Maynard

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Oscar Maynard commented,

CommentZendesk messaging

Hi, I can't find it documented anywhere - but is it correct that we're not able to attach .doc files? Is there a reason/recommended way around this please?

View comment · Posted Feb 22, 2021 · Oscar Maynard

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Oscar Maynard commented,

CommentTicket basics

Hi, is it possible to set up a trigger to notify a staff member they have been added as a follower?

For example, we have a light agent we'd like to add as a follower to add internal comments when we need support. However, they don't work within Zendesk, so they would need an email notification when added as a follower?

View comment · Posted Feb 16, 2021 · Oscar Maynard

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Oscar Maynard commented,

CommentChat best practices and recipes

Hi @..., swapping them around seems to have done the trick! Thank you :) 

View comment · Posted Feb 04, 2021 · Oscar Maynard

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Oscar Maynard commented,

CommentChat best practices and recipes

I've set up this trigger, but it's still sending the message when an agent is serving the customer?

View comment · Posted Feb 03, 2021 · Oscar Maynard

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Oscar Maynard commented,

CommentMigrating to messaging

Fantastic news @...! Thanks for remembering me. :)

View comment · Posted Feb 02, 2021 · Oscar Maynard

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