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Oscar Maynard
Joined Apr 15, 2021
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Last activity Nov 13, 2023
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Latest activity by Oscar Maynard
Oscar Maynard commented,
Hi, I can't find any documentation about whisper mode beyond the mention in this article?
View comment · Posted Aug 16, 2021 · Oscar Maynard
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Oscar Maynard commented,
Is there a way to notify someone that they have been added as a follower please? I can't see a way to build a trigger that would do this?
View comment · Posted Jun 29, 2021 · Oscar Maynard
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Oscar Maynard created a post,
Hi,
Has anyone ever found a solution to pre-fill a greeting at the start of a ticket automatically (beyond selecting a macro), for example:
"Hi Bob,
Thanks for getting in touch."
Thanks for any ideas!
Posted Jun 29, 2021 · Oscar Maynard
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Oscar Maynard commented,
Can you explain what you mean by 'not available on mobile' please? e.g. Would this work through web widget when on a mobile device?
View comment · Posted May 11, 2021 · Oscar Maynard
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Oscar Maynard commented,
This is fantastic!
View comment · Posted Apr 16, 2021 · Oscar Maynard
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Oscar Maynard commented,
Hi, I can't find it documented anywhere - but is it correct that we're not able to attach .doc files? Is there a reason/recommended way around this please?
View comment · Posted Feb 22, 2021 · Oscar Maynard
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Oscar Maynard commented,
Hi, is it possible to set up a trigger to notify a staff member they have been added as a follower?
For example, we have a light agent we'd like to add as a follower to add internal comments when we need support. However, they don't work within Zendesk, so they would need an email notification when added as a follower?
View comment · Posted Feb 16, 2021 · Oscar Maynard
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Oscar Maynard commented,
Hi @..., swapping them around seems to have done the trick! Thank you :)
View comment · Posted Feb 04, 2021 · Oscar Maynard
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Oscar Maynard commented,
I've set up this trigger, but it's still sending the message when an agent is serving the customer?
View comment · Posted Feb 03, 2021 · Oscar Maynard
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Oscar Maynard commented,
Fantastic news @...! Thanks for remembering me. :)
View comment · Posted Feb 02, 2021 · Oscar Maynard
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