Oscar Maynard
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Total activity32
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes6
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Subscriptions12
Activity overview
Latest activity by Oscar Maynard-
Oscar Maynard commented,
Hi, I'd like to social messaging conversations to return to Open when the requester replies. I've set up the trigger below, but it doesn't seem to work?
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Oscar Maynard commented,
Hi, I can't find any documentation about whisper mode beyond the mention in this article?
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Oscar Maynard commented,
Is there a way to notify someone that they have been added as a follower please? I can't see a way to build a trigger that would do this?
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Oscar Maynard created a post,
Pre-filled greeting for public replies
AnsweredHi, Has anyone ever found a solution to pre-fill a greeting at the start of a ticket automatically (beyond selecting a macro), for example: "Hi Bob, Thanks for getting in touch." Thanks for any ideas!
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Oscar Maynard commented,
Can you explain what you mean by 'not available on mobile' please? e.g. Would this work through web widget when on a mobile device?
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Oscar Maynard commented,
This is fantastic!
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Oscar Maynard commented,
Hi @..., swapping them around seems to have done the trick! Thank you :)
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Oscar Maynard commented,
I've set up this trigger, but it's still sending the message when an agent is serving the customer?
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Oscar Maynard commented,
Fantastic news @...! Thanks for remembering me. :)
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Oscar Maynard commented,
Hi, at what point are social messaging tickets considered closed or archived, and a new ticket is started instead of continuing their previous ticket?