The Scout Association
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Total activity31
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes6
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Subscriptions13
Activity overview
Latest activity by The Scout Association-
The Scout Association commented,
Hi, I can't find any documentation about whisper mode beyond the mention in this article?
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The Scout Association commented,
Is there a way to notify someone that they have been added as a follower please? I can't see a way to build a trigger that would do this?
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The Scout Association created a post,
Pre-filled greeting for public replies
AnsweredHi, Has anyone ever found a solution to pre-fill a greeting at the start of a ticket automatically (beyond selecting a macro), for example: "Hi Bob, Thanks for getting in touch." Thanks for any ideas!
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The Scout Association commented,
Can you explain what you mean by 'not available on mobile' please? e.g. Would this work through web widget when on a mobile device?
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The Scout Association commented,
This is fantastic!
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The Scout Association commented,
Hi, I can't find it documented anywhere - but is it correct that we're not able to attach .doc files? Is there a reason/recommended way around this please?
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The Scout Association commented,
Hi, is it possible to set up a trigger to notify a staff member they have been added as a follower? For example, we have a light agent we'd like to add as a follower to add internal comments when w...
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The Scout Association commented,
Hi @..., swapping them around seems to have done the trick! Thank you :)
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The Scout Association commented,
I've set up this trigger, but it's still sending the message when an agent is serving the customer?
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The Scout Association commented,
Fantastic news @...! Thanks for remembering me. :)