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Pam Morrissey

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Latest activity by Pam Morrissey
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    Pam Morrissey created a post,

    Last assignment to resolution time in Business Hour

    We have a group of agents where their full resolution time is measured from the last assignment timestamp to the ticket solve timestamp. I am struggling with how to apply business hours versus cale...

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    Pam Morrissey created a post,

    Agent Workspace - Unsaved Error

    We recently transitioned to the Agent Workspace and agents are reporting that once they update a ticket and save the status, the pop-up appears that there are unsaved changes to the ticket.  Is any...