Jessica Strozyk
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Total activity54
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Last activity
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Activity overview
Latest activity by Jessica Strozyk-
Jessica Strozyk commented,
Nice feature. Is it possible (or will it be possible) to adjust the displayed heading? "Featured articles" is fine but the German translation is a bit funny.
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Jessica Strozyk commented,
Are there more updates coming to this page? The order by most recent update is not working for me. We have many groups and it is really hard to find the ones I'm looking for when I cannot order the...
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Jessica Strozyk commented,
Hi Hope, I think this might be because you are using "sum" as an aggregator. So it just adds up all the IDs.
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Jessica Strozyk commented,
That's unfortunate. I liked having a self-updating status on the current ticket situation. The time-bound metrics are not really that informative.
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Jessica Strozyk created a post,
Web Widget - Make texts customizable
The Web Widget has some standard texts, that are not customizable (e.g., the heading on top of the search result). It would be very nice to be able to change those texts, especially since some of t...
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Jessica Strozyk commented,
Hi @..., Thanks for the tip. I had created a separate post about this and got the same advice. You are right, it seems redundant, that's why I didn't think of it. With the added filter I can report...
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Jessica Strozyk created a post,
How do I avoid hitting the "50000 rows in the SQL query" limit when creating custom metrics?
AnsweredHi everyone, I have created a standard calculated metric in the ticket updates dataset using a numeric custom field: The metric follows the same logic as the Zendesk standard metrics (e.g., Ticket...
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Jessica Strozyk commented,
I have a similar issue. I have created a standard calculated metric in the same way described above: If I apply this to the data of one individual day it returns a number, however, as soon as I in...
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Jessica Strozyk created a post,
Make Explore usable on small screens
Hello, I'm using Explore on a 13 inch laptop with a 24 inch external screen. I often have trouble with the display on both these screens. For example, the list of all dashboards is not fully shown,...
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Jessica Strozyk commented,
Thank you so much! I had tried ID and name before, but not value. I am still quite new to zendesk, so I'm only starting to understand its quirks.