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Greg Williams

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Greg Williams

Greg Williams commented,

Community comment Q&A - Objects, workspaces, and rules

thanks you @...! this is truly life changing as i was not aware of this capability until i saw your post!

View comment · Posted Jan 23, 2021 · Greg Williams

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Greg Williams commented,

Community comment Q&A - Objects, workspaces, and rules

@... can you provide a quick how-to on setting this up? I am also interested in assigning a tag to a ticket based on a specific email address

View comment · Posted Jan 21, 2021 · Greg Williams

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Greg Williams created a post,

Post Feedback - Ticketing system (Support)

Howdy! I would like to request for a preview option within Admin Settings-->Email-->HTML Template so that we can preview what the email will look like without having to send a test email.

Posted Jan 20, 2021 · Greg Williams

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Greg Williams created a post,

Post Feedback - Ticketing system (Support)

I have a query that lists my "recurring refunders" that use up a lot of my agents time and regularly ask for refunds of the products we send to them. I would like to have the ability to create a trigger/tag/automation based on the results from a query.

I.E. if a requestor with an email address matches my filtered query then change the priority of the ticket to urgent/low.

Posted Jan 20, 2021 · Greg Williams

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Greg Williams commented,

CommentFormatting and customizing your email

@... I was looking for a way to preview the HTML template email found in Support Settings-->Channel-->Email-->Email Templates. Is there no way to make sure its all formatted correctly?

View comment · Posted Jan 19, 2021 · Greg Williams

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Greg Williams created a post,

Post Q&A - Objects, workspaces, and rules

Howdy everyone!

I'm diving into all of the online training modules provided by Zendesk and I had a thought. I was wondering if it's possible to create a trigger to mark a ticket as "urgent" if the requestor has submitted more than ticket before to our helpdesk (even if its closed).

My intent is to identify these requestors and mark them as urgent so that my agents can handle their requests faster. Any thoughts on how I can accomplish this? Thanks in advance!

Posted Dec 31, 2020 · Greg Williams

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