Greg Williams
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Last activity
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Activity overview
Latest activity by Greg Williams-
Greg Williams commented,
thanks you @...! this is truly life changing as i was not aware of this capability until i saw your post!
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Greg Williams commented,
@... can you provide a quick how-to on setting this up? I am also interested in assigning a tag to a ticket based on a specific email address
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Greg Williams created a post,
HTML template preview
Howdy! I would like to request for a preview option within Admin Settings-->Email-->HTML Template so that we can preview what the email will look like without having to send a test email.
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Greg Williams created a post,
Create Trigger/Tag based on Explorer Query
I have a query that lists my "recurring refunders" that use up a lot of my agents time and regularly ask for refunds of the products we send to them. I would like to have the ability to create a tr...
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Greg Williams commented,
@... I was looking for a way to preview the HTML template email found in Support Settings-->Channel-->Email-->Email Templates. Is there no way to make sure its all formatted correctly?
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Greg Williams created a post,
Trigger to Mark Ticket as Urgent based on total tickets by Customer
AnsweredHowdy everyone! I'm diving into all of the online training modules provided by Zendesk and I had a thought. I was wondering if it's possible to create a trigger to mark a ticket as "urgent" if the ...