Lai Ching Lo

Hi Brett, 

It's the agent (me) not receiving an email notification when a user replies to a ticket (as internal note), and it only happens from time to time. 

Br,

Ching

 

 

Hi there, 

I'm unable to find a help guide regarding not receiving email notification when someone reply the zendesk ticket, and it happens only from time to time, not all the time, please help to show me the correct guide if there's one related to this exact same issue. Thanks!

Br,

Ching

Hi Support, 

When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how can I fix it?

Br,

Ching