Jaïs Pingouroux
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Last activity
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Activity overview
Latest activity by Jaïs Pingouroux-
Jaïs Pingouroux commented,
Hi John, May it be that you moved to templating API v2 on which jquery is no longer available? I'm still using API v1 and it all works fine.
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Jaïs Pingouroux commented,
Hi @... Are you sure of your form IDs ? If your helpcenter is online, can you share the URL? Here's the code with appropriate logs. Please provide the logs displayed in your browser's console tab i...
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Jaïs Pingouroux commented,
Hello @... $(360001704540).remove(); is not a valid jquery selector. You want to do $("#360001704540").remove(); instead. Same for the other form. If it's still doesnt work, can you please add a ...
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Jaïs Pingouroux commented,
Hello @..., Considering that the code iterates on the organizations of a user, you may want to review your conditional logic here. var remove_form1 = true;var remove_form2 = true;for (var c in Help...
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Jaïs Pingouroux commented,
It's actually possible through the combined use of Google Script, the ZD API and Datastudio. I've written a script to recover tickets from the ZD API, and put them on a Google Spreadsheet. You can ...
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Jaïs Pingouroux created a post,
Report on guide users segments
Hello, I'd be extremely interested in being able to report on user segments, as we are using these to determine if end-users are customers, partners or internal users. Thanks!
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Jaïs Pingouroux commented,
Hi @... Your code should be in the script.js file of your template, you probably already have some code in here. If you want to make sure that you're running in your loop, you can add this line of ...
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Jaïs Pingouroux commented,
@... SSO is not really a problem, as your organization's tags are still defined in Zendesk (admin>people>organizations). Alternatively you could use your organization's name instead of a tag if it'...
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Jaïs Pingouroux created a post,
Display parts of an article based on organization tags
Hello, I'd like to share a tips I designed and implemented on my company's helpcenter that allows to hide/display parts of an article based on organization tags (part I), along with displaying thes...
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Jaïs Pingouroux commented,
Hi @... Based on what has been posted before, you want to add the following code to your template: In style.css: #article-comments{ display: none;} In script.js: // Check organization var i = ...