
Jaïs Pingouroux
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Total activity59
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Last activity
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Activity overview
Latest activity by Jaïs Pingouroux-
Jaïs Pingouroux commented,
Hi Tom Dupuche Thanks for your answer. However, I don't see how the new Team members page solves the issues I've raised. From what I can see, this page does not allow to manage both the roles AND t...
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Jaïs Pingouroux commented,
Hello, I'm sorry to say that the interaction between Zendesk Support and the new Admin Center is beyond catastrophic... Here is a typical unfriendly journey I had to take... 1) I'm on Zendesk Suppo...
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Jaïs Pingouroux commented,
Hello, Can someone help me understand how you can have a 100% SLA achievement and 2 SLA breached tickets at the same time, as in the example above? I get this kind of stats quite a lot and fail to ...
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Jaïs Pingouroux commented,
Hi Adam, Yes it's possible to use organization tags instead of name. The following command displays the whole HelpCenter object in the console: // Display HelpCenter variableconsole.log(HelpCenter)...
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Jaïs Pingouroux commented,
Hi John, May it be that you moved to templating API v2 on which jquery is no longer available? I'm still using API v1 and it all works fine.
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Jaïs Pingouroux commented,
It's actually possible through the combined use of Google Script, the ZD API and Datastudio. I've written a script to recover tickets from the ZD API, and put them on a Google Spreadsheet. You can ...
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Jaïs Pingouroux created a post,
Report on guide users segments
Hello, I'd be extremely interested in being able to report on user segments, as we are using these to determine if end-users are customers, partners or internal users. Thanks!
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Jaïs Pingouroux commented,
Hi @... Your code should be in the script.js file of your template, you probably already have some code in here. If you want to make sure that you're running in your loop, you can add this line of ...
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Jaïs Pingouroux commented,
@... SSO is not really a problem, as your organization's tags are still defined in Zendesk (admin>people>organizations). Alternatively you could use your organization's name instead of a tag if it'...
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Jaïs Pingouroux created a post,
Display parts of an article based on organization tags
Hello, I'd like to share a tips I designed and implemented on my company's helpcenter that allows to hide/display parts of an article based on organization tags (part I), along with displaying thes...