Jaïs Pingouroux
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Recent activity by Jaïs Pingouroux-
Gentle up on that topic, one year later, still no sign of such a simple metrics. Explore metrics on guide are simply useless...
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Hi Tom Dupuche Thanks for your answer. However, I don't see how the new Team members page solves the issues I've raised. From what I can see, this page does not allow to manage both the roles AND t...
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Hello, I'm sorry to say that the interaction between Zendesk Support and the new Admin Center is beyond catastrophic... Here is a typical unfriendly journey I had to take... 1) I'm on Zendesk Suppo...
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Hello, Can someone help me understand how you can have a 100% SLA achievement and 2 SLA breached tickets at the same time, as in the example above? I get this kind of stats quite a lot and fail to ...
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Hi Adam, Yes it's possible to use organization tags instead of name. The following command displays the whole HelpCenter object in the console: // Display HelpCenter variableconsole.log(HelpCenter)...
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Hi John, May it be that you moved to templating API v2 on which jquery is no longer available? I'm still using API v1 and it all works fine.
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Dear Miranda, Thanks for your answer. I didn't have the chance to try the messaging experience yet, because it requires Agent Workspace, which I just disabled because I wasn't satisfyied by the poo...
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Hi ! Is there a setting that prevents the selected article from being previewed in the widget, opening the article in a new page instead?
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Hello, Thanks for sharing. I did a similar thing using the following code: - in script.js: !function(a){"use strict";var b=function(b){return this.each(function(){var c,d,e=a(this),f=e.data(),g=[e]...
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Are you sure of your form IDs ? If your helpcenter is online, can you share the URL? Here's the code with appropriate logs. Please provide the logs displayed in your browser's console tab inspector...