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Chris Hardy

  • Total activity
    25
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Activity overview

Latest activity by Chris Hardy
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    Chris Hardy created a post,

    Agent Solved Ticket Count

    Hi.  When we run reports on solved tickets by agent, we noticed a ticket doesn't count if the customer closes it instead of the agent. This has caused issues because some agents put a ticket in pen...

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    Chris Hardy commented,

    Does anyone know if it's possible to prevent user's from signing up for accounts but allow unknown user's email in a support request?  I turned off "anybody can submit tickets" but when I email the...

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    Chris Hardy created a post,

    Section Subscriber List

    Answered

    Hi.  We'd like a list of users who have subscribed to a section.  I can use the API to pull the data, specifically with Postman, but it's not that usable as JSON data.  Does anyone know of a good w...

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    Chris Hardy commented,

    Awesome. Thanks Jack.   I got it to work. Unfortunately I'm trying to update primary email address but looks like you can't do that with existing users.  But at least I know how to update users thr...

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    Chris Hardy created a post,

    Receiving error when using API

    Hi.  I'm trying to update users through API using Postman.  I'm using the instructions here https://developer.zendesk.com/api-reference/ticketing/users/users/#update-many-users specifically the bat...

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    Chris Hardy created a post,

    Bulk Update email addresses

    Hi.   We are updating our email domain which means all our team member emails need updated.  Is there a way to do this with the bulk update?  I tried but it created a new user.  As you can imagine,...

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    Chris Hardy created a post,

    Adding Salesforce Projects

    Hi. We have salesforce integration set up but we are also looking at how to incorporate SF projects.  Has anyone done this before?  Or does anyone know of a way to create projects that orgs can be ...

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    Chris Hardy commented,

    Hi. I was able to add content to the My Requests page but I also need to add it to the Organization Requests page.  Does anyone know where this is located at?  I'm having trouble finding it. Thanks. 

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    Chris Hardy created a post,

    Auto Reply with article suggestions

    Hi, Does anyone know of a way to auto-reply to ticket submissions with articles that may help with what they need?  I figure this could really help with self-help and get the customer's issue resol...

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    Chris Hardy created a post,

    Ability to add columns on ticket fields in the customer view

    We'd like the ability to add or remove columns on the list of tickets in the customer view.  This way if a customer would like to see a specific field on all their tickets, they don't have to open ...