Chris Hardy

1. Community
2. Zendesk Suite Q&A

Hi.  When we run reports on solved tickets by agent, we noticed a ticket doesn't count if the customer closes it instead of the agent. This has caused issues because some agents put a ticket in pen...

• Chris Hardy
• Created November 07, 2022 14:40
• 3 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi.  We'd like a list of users who have subscribed to a section.  I can use the API to pull the data, specifically with Postman, but it's not that usable as JSON data.  Does anyone know of a good w...

• Chris Hardy
• Created August 16, 2022 13:45
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk APIs

Hi.  I'm trying to update users through API using Postman.  I'm using the instructions here https://developer.zendesk.com/api-reference/ticketing/users/users/#update-many-users specifically the bat...

• Chris Hardy
• Created April 05, 2022 19:52
• 2 followers
• 2 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hi.   We are updating our email domain which means all our team member emails need updated.  Is there a way to do this with the bulk update?  I tried but it created a new user.  As you can imagine,...

• Chris Hardy
• Created March 21, 2022 14:42
• 4 followers
• 3 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hi. We have salesforce integration set up but we are also looking at how to incorporate SF projects.  Has anyone done this before?  Or does anyone know of a way to create projects that orgs can be ...

• Chris Hardy
• Created October 28, 2021 15:18
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)

We'd like the ability to add or remove columns on the list of tickets in the customer view.  This way if a customer would like to see a specific field on all their tickets, they don't have to open ...

• Chris Hardy
• Created January 15, 2021 14:42
• 4 followers
• 1 comment
• 1 vote