Chris Hardy

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Recent activity by Chris Hardy Recent activity Votes
  • Agent Solved Ticket Count

    Hi.  When we run reports on solved tickets by agent, we noticed a ticket doesn't count if the customer closes it instead of the agent. This has caused issues because some agents put a ticket in pen...

  • Section Subscriber List


    Hi.  We'd like a list of users who have subscribed to a section.  I can use the API to pull the data, specifically with Postman, but it's not that usable as JSON data.  Does anyone know of a good w...

  • Receiving error when using API

    Hi.  I'm trying to update users through API using Postman.  I'm using the instructions here https://developer.zendesk.com/api-reference/ticketing/users/users/#update-many-users specifically the bat...

  • Bulk Update email addresses

    Hi.   We are updating our email domain which means all our team member emails need updated.  Is there a way to do this with the bulk update?  I tried but it created a new user.  As you can imagine,...

  • Adding Salesforce Projects

    Hi. We have salesforce integration set up but we are also looking at how to incorporate SF projects.  Has anyone done this before?  Or does anyone know of a way to create projects that orgs can be ...

  • Ability to add columns on ticket fields in the customer view

    We'd like the ability to add or remove columns on the list of tickets in the customer view.  This way if a customer would like to see a specific field on all their tickets, they don't have to open ...