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Mike Glew

Joined Apr 15, 2021

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Last activity Oct 16, 2021

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Latest activity by Mike Glew

Mike Glew created a post,

Post Q&A - Tickets and email
Response to emails no longer includes a copy of the email body

Some time ago, the response to emailed zendesk tickets included the contents of the email sent to zendesk and included in the ticket.

Now all I get is:

[Request received]
1 message
sales@xxxx.zendesk.com <sales@xxxx.zendesk.com>
Fri, Mar 12, 2021 at 6:07 PM
To: My Gmail <username@gmail.com>
##- Please type your reply above this line -##

Your request (#27481) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email or click the link below:
http://xxxx.zendesk.com/hc/requests/27481

This email is a service from My Customer Support Helpdesk. Delivered by Zendesk

The email body sent is no longer included.  

I have tried manually adding {{ticket.description}} into the Notify requester of received request trigger, but this has no effect.

Posted Mar 12, 2021 · Mike Glew

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