Chad Smith
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Last activity
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Activity overview
Latest activity by Chad Smith-
Chad Smith created a post,
Light Agent can't create tickets for new users ??
AnsweredWhat is the rationale behind a Light Agent not being able to submit a ticket on behalf of a new user? I get that light agents should have restricted capabilities, however, one of their core respons...
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Chad Smith commented,
We are on day 1 of our rollout, and we have already hit a problem with Light Agents. I understand that a light agent cannot create a new user account, with all the details that go along with that u...
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Chad Smith commented,
In the admin, how are skills reordered so they are more logically navigated by the agent while updating a ticket?