Carsten - Proventic.dk

Community Moderator

Total activity

135
Last activity

March 27, 2023 09:07
Member since

April 15, 2021 14:27
Following

0 users
Followed by

1 user
Votes

14
Subscriptions

86

Activity overview

Latest activity by Carsten - Proventic.dk

Carsten - Proventic.dk commented, November 28, 2022 10:06
Joey Barrett Any news on being able to get ringtone on computer speaker/base station and the call on a headset?
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- Carsten - Proventic.dk
- Created November 28, 2022 10:06
- 0 votes
Carsten - Proventic.dk commented, March 29, 2022 20:02
Hi Dan Potts I am a Zendesk partner, so I can't really speak for Zendesk. My best guess as to why they haven't added this functionality is that making this available so it can function on all platf...
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- Carsten - Proventic.dk
- Created March 29, 2022 20:02
- 0 votes
Carsten - Proventic.dk commented, March 23, 2022 11:34
Hi Dan Potts This is possible to achieve either through the Zendesk SDK's or by building it through the extensive Zendesk API. It's not an out of the box solution I'll admit, but it is possible.
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- Carsten - Proventic.dk
- Created March 23, 2022 11:34
- 1 vote
Carsten - Proventic.dk commented, March 23, 2022 08:54
Can you share a screenshot or maybe even a small video to show the exact behavior?
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- Carsten - Proventic.dk
- Created March 23, 2022 08:54
- 0 votes
Carsten - Proventic.dk created a post, August 09, 2021 14:20
Google Shared Drives
1. Community
2. Feedback - Sales CRM (Sell)
Enable Shared drives in Zendesk Sell I would love to be able to use a Google shared drive in Sell. Right now its located in My Files on Google drive and it seems a bit insecure to have all document...
- Carsten - Proventic.dk
- Created August 09, 2021 14:20
- 1 follower
- 0 comments
- 0 votes
Carsten - Proventic.dk created a post, March 10, 2021 09:36
HTML formatting in emails
1. Community
2. Feedback - Sales CRM (Sell)
Hi I want to be able to send beautifully HTML formatted emails from Zendesk Sell - Or at least have the same editor as in Zendesk Support. Being able to format emails and use them in Sequences woul...
- Carsten - Proventic.dk
- Created March 10, 2021 09:36
- 5 followers
- 3 comments
- 0 votes
Carsten - Proventic.dk commented, September 18, 2019 12:48
Hi Stassa They can view publicly available articles and community posts, but since they need to log in to respond or post they can't post or reply to anything in the community if they are suspended...
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- Carsten - Proventic.dk
- Created September 18, 2019 12:48
- 0 votes
Carsten - Proventic.dk created a post, March 13, 2019 09:26
Transfer Calls to Away agent
Completed
1. Community
2. Feedback - Voice (Talk)
Hi The new status of Away is a great addition to Zendeks Talk - I was hoping for some added functionality though. It would be great to be able to transfer calls to agents marked as away - That way ...
- Carsten - Proventic.dk
- Created March 13, 2019 09:26
- 20 followers
- 17 comments
- 25 votes
Carsten - Proventic.dk commented, September 20, 2016 07:04
Hi Simon This should work: {% capture today %}{{'now' | date:'%Y-%m-%d'}}{% endcapture %}{{today}} The output is based on UTC though, so to adjust for another timezone, you'll have to add or subtr...
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- Carsten - Proventic.dk
- Created September 20, 2016 07:04
- 0 votes
Carsten - Proventic.dk commented, September 13, 2016 21:45
Hi Boris One way could be to create their users in your Zendesk and then suspend the ones you don't want to be able to create tickets or log in to the help centre.
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- Carsten - Proventic.dk
- Created September 13, 2016 21:45
- 0 votes