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蘇詩婷
Joined Apr 15, 2021
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Last activity Apr 19, 2024
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Latest activity by 蘇詩婷
蘇詩婷 created a post,
当社のZendeskアカウント環境内で、当社のエージェントがよく検索するワードを出す方法が欲しいです。
意図としては、当社はチケットを検索し、過去のチケットから文案作成することが多いです。
そのため、社内で多く検索されているワードがわかれば、
検索ワードからナレッジに掲載されていないが需要がある文案や、
みんなが分からないポイントをあぶり出すことができると考えたため。
ナレッジに文案を追加したり、分からないポイントは別途教えたりすることができ、対応スキルの向上につながると思います。
We would like a way to produce words that our agents frequently search for within our Zendesk account environment.
The intent is that our company often searches for tickets and drafts sentences from past tickets.
Therefore, we would like to know which words are searched for most often within our company,
We can use the search words to identify drafts that are not listed in the Knowledge Base but are in demand, and to identify points that people do not understand,
We thought it would be possible to identify points that are not listed in the Knowledge Base but are in demand, and points that people are not aware of.
We can add sentence plans to the Knowledge Base and separately teach points that people do not understand, which will lead to improvement of response skills.
Posted Apr 19, 2024 · 蘇詩婷
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蘇詩婷 commented,
This change in functionality is inconvenient.
Once you ink out a mail, you will not be able to see the original Mail sent by the user after that.
If a user writes personal information, it will be immediately redacted in order to prevent it from spreading, which will make it inconvenient to deal with the situation afterwards.
Please return to the previous specification.
View comment · Posted Apr 17, 2024 · 蘇詩婷
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蘇詩婷 created a post,
We have found the "Cancel Ticket Submit" app useful for its ability to review the submitted content/attachments again in a pop-up window before public reply.
Unfortunately, this app will no longer be available in August,
Do you know of any other good free apps?
https://support.zendesk.com/hc/en-us/articles/4408820281626-Using-the-Cancel-Ticket-Submit-app
Posted Mar 27, 2024 · 蘇詩婷
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蘇詩婷 created a post,
Feature Request Summary:
All types of ticket fields should be included in the trigger conditions.
Description/Use Cases:
https://support.zendesk.com/hc/ja/articles/4408893545882
The 'text' type has been added to the trigger action, but it has not yet been adapted to 'multi-line'.
If all types of custom ticket fields could be supported, triggers would be much easier to use and there would be more situations where they could be applied in business.
Business impact of limitation or missing feature:
Small.
Other necessary information or resources:
No
Posted Feb 21, 2023 · 蘇詩婷
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蘇詩婷 created a post,
Feature Request Summary:
In the agent workspace, after making a public reply, I would like the input mode to automatically revert to internal note.
Description/Use Cases:
After making a public reply, you are forced to process the ticket while in public reply mode, but there is a high possibility of a misdirect.
Business impact of limitation or missing feature:
I hope you can improve it as soon as possible
Posted Nov 18, 2022 · 蘇詩婷
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蘇詩婷 created a post,
Post Title:
Preview before sending a request.
on as user hit "submit request", but I want to display a preview page once and let the end user see what they have filled out.
Description/Use Cases:
like this
Business impact of limitation or missing feature:
Low Impact.
Other necessary information or resources:
Posted Apr 22, 2022 · 蘇詩婷
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蘇詩婷 created a post,
Not only query that used time axis,
I hope all the "null" can be showd "0".
When we need to use the date from dashboard , the "null" is so annoying.
Posted Oct 25, 2021 · 蘇詩婷
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蘇詩婷 created a post,
Hope can improve below:
1.チケットを開いた時、上部のタブではリクエスタ名を表示しているが、件名での表示を個人の好みによって切り替えられたい。
When you open the ticket, the requester name is displayed on the tab at the top, but I would like to switch the display by subject according to personal preference.
2.コメントの入力欄を一番上に戻したい。一番新しいコメントが上に表示させたい。
または好みによって自由に切り替えたいです。
I want to return the comment input field to the top. I want the newest comment to be displayed above.
Or I want to switch freely according to my taste.
3.社内メモの色をもっと濃くして区別できるようにしたい。
I want to make the color of the internal memo darker so that it can be distinguished.
4.最新のコメントが長い場合、チケットを開いた際デフォルトではコメントの下部にフォーカスされますが、該当コメントの始まりのところにフォーカス設定してほしい。
If the latest comment is long, the focus will be at the bottom of the comment by default when you open the ticket, but please set the focus at the beginning of the comment.
5.チケットを開いた際デフォルトで表示するモードを社内メモに設定しているが、一度パブリック返信をすると、チケット画面を閉じないかぎり入力モードは社内メモに戻らずずっとパブリック返信のままです。
自動的に社内メモに戻るように改善してほしいです。
I have set the default display mode for internal memos when opening a ticket, but once I make a public reply, the input mode does not return to the internal memo and remains a public reply unless the ticket screen is closed.
I want you to improve it so that it automatically returns to the company memo.
Posted Sep 08, 2021 · 蘇詩婷
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蘇詩婷 commented,
Me too.
Please improve it.
View comment · Posted Sep 07, 2021 · 蘇詩婷
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蘇詩婷 commented,
+1 wnat the log of query&dashboard
View comment · Posted Aug 20, 2021 · 蘇詩婷
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