蘇詩婷
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Last activity
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Recent activity by 蘇詩婷-
show "0" instead all of "null"
Not only query that used time axis, I hope all the "null" can be showd "0". When we need to use the date from dashboard , the "null" is so annoying.
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Multiple opinions about agent workspace
Hope can improve below: 1.チケットを開いた時、上部のタブではリクエスタ名を表示しているが、件名での表示を個人の好みによって切り替えられたい。 When you open the ticket, the requester name is displayed on the tab at the top, but I would like to switch the...
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About agent workspace
I want you to automatically change the size of the input field when the text to be entered is long I want you to be able to customize the size of the input field displayed by default for each agen...
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Ability to search for a specific "update"
Now if I use "updated" to search ticket in Support,it will search "The date of the most recent ticket update." instead of the specific "update". For example, I want to find the ticket I made a com...
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Copy Column name
About the new funcion: Selectable tables It can just copy the contents of tables but not Column name. It would be more convenient if this could be improved.
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I want a filter in the Explore attribute
When adding a data filter in the Explore dashboardYou can use "updater's name" etc.But the choices will include the names of all users, including the end user, so it will take some time to load. Is...
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I want to change the sort order of agents for each group
In our operation, the same agent belongs to multiple groups, soThe number of people in the group is a little large, but each group has a main person in charge.I want to display the main person in ...
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Block inappropriate text and attached files
We hope: 1.When the guest enters inappropriate text like "dead" in the ticket form, the request cannot be sent and an error message is displayed. 2.When a guest adds pornographic and violent pict...
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When Managing tickets in bulk, Only display the custom field in the ticket form used by the ticket
Now Most active ticket fields are displayed in the Update view during a bulk update, regardless of the form(s) applied to the selected tickets. Hope can improve it. Displaying too many ticket field...
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ビューですぐに添付ファイルの有無を確認する方法がありますか
最初は「添付ファイルがある場合○○タグを追加してビューで表示させる」と考えていましたが、 トリガーは添付ファイルの有無を条件にできません。 Zendeskサポートに問い合わせしたところ、ビューで添付ファイルの有無を確認する方法がないとのことですが、皆様は何かいいアイデアをご存知でしょうか。 よろしくお願いいたします。