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Shane Hughes

Joined Apr 15, 2021

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Last activity Sep 28, 2022

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ACTIVITY OVERVIEW

Latest activity by Shane Hughes

Shane Hughes commented,

CommentBusiness rules

Hi,

How do I define the business hours in "(business) greater than"?

View comment · Posted Sep 22, 2022 · Shane Hughes

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Shane Hughes commented,

CommentManaging your email

We often have users forward "DELIVERY FAILED" messages asking the IT team to investigate them. Is there any way we can unblock these, instead of manually restoring them?

View comment · Posted Dec 02, 2021 · Shane Hughes

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Shane Hughes created a post,

Post Q&A - Users, groups, and organizations

Is there a way to auto import users from GSuite?

I am looking for a way to auto import user details into zendesk, eg org structure in Gsuite and office and contacts details.

I know I can do it manually with a CSV but I would like a way to automate this

Posted Oct 10, 2021 · Shane Hughes

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Shane Hughes created a post,

Post Developer - Zendesk APIs

Hi,

We get a daily email into zendesk support with an Excel of the status of all our current orders. At the moment we open the excel and copy the status and tracking numbers to the tickets by matching the PO number on the excel which is the same as the ticket number.
I am looking for a way to import that excel into Zendesk so that it can update the tickets that it relates by putting the tracking number and status on the ticket fields.

Can someone please point me in the right direction I would really like to automate this as much as possible

Posted Mar 04, 2021 · Shane Hughes

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