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Shane Hughes

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Latest activity by Shane Hughes
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    Shane Hughes commented,

    Hi, How do I define the business hours in "(business) greater than"?

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    Shane Hughes commented,

    We often have users forward "DELIVERY FAILED" messages asking the IT team to investigate them. Is there any way we can unblock these, instead of manually restoring them?

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    Shane Hughes created a post,

    Importing Users

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    Is there a way to auto import users from GSuite? I am looking for a way to auto import user details into zendesk, eg org structure in Gsuite and office and contacts details. I know I can do it manu...

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    Shane Hughes created a post,

    Excel/CVS import

    Hi, We get a daily email into zendesk support with an Excel of the status of all our current orders. At the moment we open the excel and copy the status and tracking numbers to the tickets by match...