Hello all,

I want Zendesk to automatically notify my manager when a client is 'At Risk' of cancellation.

The field I am attempting to use is a multi-select 'Reason for Contact' field.

I set the conditions as follows:

Meet ALL of the following conditions

Reason for Contact includes At- Risk

Status is Solved

Actions

Notify Target - Add Internal Note To Ticket

"message to the manager about the client"

The issue is when I test and solve a ticket the trigger fires continuously/infinitely. This does make sense based on the conditions but I'm not sure how to set the conditions so the trigger only fires once.

Does anyone have any recommendations?

Much appreciated!