Kirsten
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Total activity24
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Last activity
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Activity overview
Latest activity by Kirsten-
Kirsten created a post,
Prevent mass replies on linked incident tickets based on status
We plan to use the problem-incident ticket types feature for reported bugs. We want the linked incident tickets to have on hold status while the issue is still unresolved. In case the customers re...
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Kirsten commented,
Hi! Great to see this is already being planned! Any updates on the timeline for this?
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Kirsten created a post,
Downloading queries give only raw data
PlannedOn Insights, downloading the tables would give you a csv or excel file with the data organized exactly how you prepared it. On Explore, however, downloading queries give you a raw data export, whic...
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Kirsten commented,
Hi, we're actually looking into a week starting Saturday. Also, I've tried to follow this recipe from https://support.zendesk.com/hc/en-us/articles/360025301513-Explore-recipe-Using-a-Sunday-to-Sat...
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Kirsten created a post,
Allow day customization for Week attributes
CompletedIn Explore, it seems the week starts on Mondays by default, but it would be great if we have a way to customize this as our reporting starts on a different day. Ideally the customizable attribute w...