Melissa Frechette

Total activity

16
Last activity

October 26, 2021 13:26
Member since

April 15, 2021 14:28
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0
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11

Activity overview

Latest activity by Melissa Frechette

Melissa Frechette commented, May 19, 2021 20:33
Thank you Chris and Hillary! I was really hoping I get a different answer :( I appreciate the response :)
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- Melissa Frechette
- Created May 19, 2021 20:33
- 2 votes
Melissa Frechette created a post, May 19, 2021 14:02
List Reporting
Answered
1. Community
2. Zendesk Suite Q&A
Hello Zendesk! I have been struggling for weeks trying to see if I can create a report list on the non-solved tickets. For instance, I want to print a CSV or PDF with all pending tickets to include...
- Melissa Frechette
- Created May 19, 2021 14:02
- 4 followers
- 3 comments
- 1 vote
Melissa Frechette commented, March 18, 2021 18:06
I am also waiting for an answer to this. I set up csat but my ticket reopens when csat is unable to get delivered. It would be nice to know ahead of time if the phone number used was able to receiv...
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- Melissa Frechette
- Created March 18, 2021 18:06
- 0 votes
Melissa Frechette created a post, March 04, 2021 01:49
How can I create IVR for outside business hours?
Answered
1. Community
2. Zendesk Suite Q&A
How can I create IVR for outside business hours? For example, outside of business hours I would customize a message stating we are closed. To leave a message press 4, or to get a text back press 3,...
- Melissa Frechette
- Created March 04, 2021 01:49
- 3 followers
- 1 comment
- 1 vote
Melissa Frechette created a post, February 18, 2021 22:14
Customer Satisfaction via SMS
Answered
1. Community
2. Zendesk Suite Q&A
How can I send customer satisfaction survey via SMS? Most of our interaction is through phone and we are not looking into asking for emails. Can Zendesk identify if the end-user phone supports SMS...
- Melissa Frechette
- Created February 18, 2021 22:14
- 4 followers
- 3 comments
- 0 votes